Hi.
I think I'm at the end of the rope on this one and I need help.
We're switching our current MDM solution to Meraki and in the process we're moving from Android to iOS devices. I have followed the Apple push certificate instructions under the Organization=>MDM section. tested the certificate and it is valid.
I would like to enroll the devices manually with supervision without Apple Automated Device Enrollment (ADE) using Apple Configurator. I followed the instructions here under the heading Manual Enrollment - Enrollment & Supervision without Apple Automated Device Enrollment (ADE):
https://documentation.meraki.com/SM/Device_Enrollment/Enrolling_and_Supervising_iOS_Devices_using_Ap...
Everything is fine up to step 9... I don't get the page where it gives you a selection of Apply Configuration or Skip Configuration. I just get a page similar to that but it gives the company name. When I select Next, it just come back with "invalid profile".
I have checked these forums for similar issues and have confirmed the following:
1. We have valid and available licenses
2. The iPhones are new in the box and have never been setup.
3. In Apple Configurator, I have setup the organization and MDM server according to the instructions.
As a test, I decided to try the Meraki Dashboard => Systems Manager => Add Devices and use option A which is enrollment through web browser.
I factory reset the iPhone again and then went through the setup without Apple Configurator and without entering an Apple ID. Then I opened Safari to enroll the device. When I did that, the profile was downloaded to the iPhone. When I went into settings to install it, I get this message: Profile Installation Failed - A connection to the server could not be established.
A connection to what server? Meraki? Apple? I thought maybe that the wifi in our office had some restrictions so I setup a wifi hotspot on my personal phone, over cellular which has no restrictions, and it still failed to install.
I don't know what else to do. Am I missing some steps or missed a configuration in Meraki Dashboard?
Any help would be appreciated.
