Hi @chhany - It's best to discuss your specific case within the case itself. This is a public community for Meraki customers & partners; the folks here don't have access to your case.
If you are having trouble accessing your case, you could call support. Here's more info on how to contact Cisco Meraki Support: https://documentation.meraki.com/General_Administration/Support/Contacting_Support
Cheers!
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