Thank you for keeping the community updated! I’m going to mark your reply as the solution. Cheers! ... View more

Hi @Mad_Dog_82,   I would suggest that your request the provider to configure a port forward on his router to your device using the ports 500 and 4500.   There's another solution that you may use, the Cisco Anyconnect that may be more simple to configure.   Hope that helps. ... View more