Hi AmyReyes, thank you for your support.  I tried both.   I was dropped if I stayed on the line without entering an account number.  Then I called back and entered a series of zeros but was told that was an invalid account number.  I used to be able to get through customer support but no longer with their new system. ... View more

UPDATE:  Thanks to all that tried to help me figure this out but the issue was bigger than I had hoped.  I found my answer and posted the link below.  I hope that if anyone else comes to this forum looking for answers, they may find the solution here.  What I ended up doing was deleting the Meraki app from the device and removing the device from Meraki System Manager (the idea of doing this was as scary as throwing my car keys into a lake and hoping I could find them later).   Once the device was free from Meraki, I then entered the iTunes store to reinstall the Meraki app on the device.   From the Meraki System Manager, I had to reinstall the device by clicking Add Device, and using the cue reader on the Meraki app, they were able to reinstall the device.  After accomplishing that, I had to reinstall and/or update all the apps on the device.  All this took almost a full day.   I only have 4 more devices to go!                   https://documentation.meraki.com/SM/Profiles_and_Settings/Managed_device_does_not_receive_deployed_app_or_settings_profile      ... View more

Thank you for your response.  I made sure they were all connected to the same WIFI.  The new apps I downloaded showed up enqueued in the Meraki app on each of the devices.  I think I found a solution though.  I will post later if it works. ... View more

Yes all iPads were connected to the same WIFI.  There is no bundle.  Thank you for your response. ... View more

The Profiles won't update either.  The last date updated was April 22.  I tried reinstalling missing but it tells me nothing is missing.  So why won't it update to todays date? ... View more

I also can't get iPads 6-10 to CHECK IN and the last check in occurred in March which was the last time I downloaded new apps. ... View more

I just discovered something interesting that might be related to this problem.  When I check on DEVICES under the SYSTEMS MANAGER tab, I only see iPads 1-5 connected and in use.  Ipads 6-10 (the problem iPads) are not showing up as connected although all iPads are managed through Meraki.  When I go into the SM app on iPads 6-10, it shows them CONNECTED, ENROLLED, and COMPLIANT so why aren't the new apps downloading?  Again - this issue is mind boggling! ... View more

Thank you.  I accept simple and complex solutions.  The first thing I tried was shutting down.  Each of the problem iPads have now been rebooted about 5 times each.  The certificate on all iPads expire 3-2-23 so its good.   ... View more

Nope - didn't work.  I tried checking in at 24 and 48 hrs.  Will not download. ... View more