Ideally from the Cases section in Dashboard (? at the top right > Cases) ; alternatively from meraki.com/support, however you'll need to provide some details about which organisation, so I'd recommend the first method!   Giac ... View more

Just an update that we got this sorted yesterday. a cable wasn't patched in the server room. Once we got it patched the office IT guy set a specific port on the public-facing WAN router.   Did have issues with the PPPoE config not connecting until we put it on the office public WAN to update the firmware to 18.107.8 and after a factory reset it connected.   All is good now ... View more

Thanks for the replies gents, we would be just using it as a failover line for our warm spare MX.   ... View more

You can use group policy to achieve It.     https://documentation.meraki.com/General_Administration/Cross-Platform_Content/Creating_and_Applying_Group_Policies   ... View more