We implemented the Meraki MR36 Wi-Fi solution for one of our campus networks. The Wi-Fi solution is configured with an SSID integrated with Windows Server 2012 NPS. The SSID uses 802.1X authentication. The problem I encountered is that some mobile devices failed to authenticate, with the error message stating, "RADIUS server rejected the authentication request." This issue was observed with specific phone models, including Google Pixel (Android version 15) and Realme (Android version 15). I have attempted various troubleshooting steps from the Cisco Meraki side, but their final conclusion was that the RADIUS server rejected the authentication requests. They advised checking the RADIUS server configuration. Can anyone assist me in resolving this issue, either from the Meraki side or the RADIUS server side? Any suggestions or guidance would be greatly appreciated. ... View more

Hi,   I have meraki switch MS120-8FP.I directly plug my meraki MR32 AP(to port1) and other 3rd party AP(to port2) to switch. My question is in network-->cleint interface i can only see the 3rd party AP MAC and its clients MAC and meraki APs client MACs,I Cannot visible meraki AP mac. 1.Why i cannot see the MAC address of meraki AP in client list as i can see 3rd party AP mac in same interface.? 2.in client usage viewing i cannot see the actual total usage of 3rd party attached AP.Do anybody have idea about usage viewing of client interface in this scenario.     ... View more

Kindly inform us what will be the main reason of following authentication errors of meraki AP's connection logs. I'm using MR33 APs. 1.Client failed during the authentication step.(reason='reserved' radio='0' vap='0' channel='11' rssi='47) 2.reason='eapol_timeout' radio='0' vap='0' channel='11' rssi='45' ... View more