Hi all, I'm relativly new to Meraki, although not new to Cisco (having spent the past 15+ years working on various models of Catalyst switches). That said, I'm curious (frustrated) to know how long one waits for the management plane to connect to the dashboard, before one stops waiting and starts troubleshooting. In peoples experience, what's the longest any of you have had to wait?   The scenario is that we've switched out an MS390 today under an RMA. Not a very technical setup. 1 x MS390 with a couple VLAN's and a couple AP's. On the final test reboot this even, the switch has dropped off from management dashboard. Post the restart, the switch comes up and traffic flows as expected. The network is atleast operational. But it's been over an hour and it's still not connected to the management dashboard (solid amber). I'm rather surpised that for an enterpirse grade product, there aren't a huge number of tools to troubleshoot these connectivity issues other than checking upstream (which one assumes is fine if it's able to pull down the config) and a rather basic console. The cycling of a single LED stopping on amber, is doing nothing for the blood pressure. All the best, Rob   ... View more

Hi all, Forgive me for the newbie question. We're fairly new to the Meraki kit so was just wondering if this is normal or if anyone has suggestions.   We have a stack comprising of MS390-48 & MS390-48UX switches. Over the weekend, with no infrastructure changes taking place, the stack has suddenly stopped communicating with Meraki cloud. All other switches on the network are showing online. The stack itself is functioning, so the network is running as per normal with out error and all the stacking cables are firmly connected etc.   Looking back at the event logs there is nothing to suggest any errors or critical events on the switches before they disappeared offline. That said, if I try and ping the management IP of the stack from a local, there is no response (where as with the other switches, I can see connectivity). There is nothing to suggest changes to the management VLAN either?   Short of pulling power and restarting the whole stack (not ideal as this is a production network), is there much that can be done from the local switches to try get them connecting to the management portal again? I must admit that I am missing the ability to plug in a roll over cable to troubleshoot switch stack issues.   Any thoughts or feedback appreciated. Kind regards, Rusty ... View more