Meraki

HiroY · ‎Oct 21 2022

I'm facing the exact same issue. Apps that were previously managed are now showing up as unmanaged. We're using Pixel phones almost exclusively, and this issue is seen sporadically across Pixel 3a, 4a, 5a, and 6a devices. The 6as in particular have this issue across the board in our org. All are enrolled in device owner mode.

HiroY · ‎Jun 6 2022

Update: I was able to get this resolved after calling support. It appears that there are two places where you can disable factory reset for Android profiles. One is under Android Device Owner, and the other is under Android Restrictions. The former didn't work for me, but the latter option did the trick.

HiroY · ‎Jun 1 2022

Sorry, forgot to mention that. Yes, the devices are in Device Owner mode and running Android 12 with the latest patches. In the past, going the UI route to factory reset would have prevented the user from doing so, but it doesn't seem to prevent that now.

HiroY · ‎Jun 1 2022

I have an android profile to disable factory reset but it seems that I can still perform a factory reset. I confirmed that the correct tags are assigned to the profile and the actual device. Tried it twice on a Pixel 4a and 5a -- same results. Can anyone else confirm if it's happening on their end? If so, this is a major security concern for us...

HiroY · ‎Jun 1 2022

I've had the same problem since last week. I can search for iOS apps just fine, but no Android apps. Support has been unresponsive on this topic since last Friday.

HiroY · ‎Dec 15 2021

Thanks for the reply. I've actually tried this but it did not work, unfortunately. Per Meraki support, this appears to be a known issue and is being worked on by their internal dev team. I'm curious if anyone running Android 12 has been able to successfully enroll their devices.

HiroY · ‎Dec 2 2021

I have a Pixel 3a that was recently updated to Android 12 that I'm trying to enroll onto SM in Device Owner Mode. However, every time I scan the QR code and try to enroll, I get an error saying that it can't set up the device and to contact my IT admin for help. I've tried it on another Pixel 3a (also running Android 12) and got the same result. Is there a workaround for this? Or is there no support yet for Android 12?

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Re: Apps not managed

Re: Android profile to disable factory reset does not work

Re: Android profile to disable factory reset does not work

Android profile to disable factory reset does not work

Re: Meraki SM Admin Console not searching for apps in google play store

Re: Enrolling Devices Running Android 12

Enrolling Devices Running Android 12

Re: Android profile to disable factory reset does not work

Re: Android profile to disable factory reset does not work