For troubleshooting Voice, VoIP, Audio etc we treat it like an application. E.g. user can’t receive emails. If the end device can make calls, but not receive only during transfer. It would be blocked somewhere. So, need to establish if SIP is making its way through to the end device when trying to transfer. Suggest the following between phones at the site. i.e. ‘internal calls’. First, check VLANs, ACLs, Port Forward/NAT etc towards the port connected to the phones. Second, need to run a pcap on the port that is connected to the phone. Make some calls from the phone. Then try the transfer to the phone. Cheers, Ivan Jukić
... View more