I absolutely forgot the recovery mode even exists. 😶 This did the trick, the device is back home. Thanks a lot! ... View more

Unfortunately this option is not available, as there is still a profile active on the tablet that has the "Allow Erase All Content and Settings" option disabled. ☹️ On the other hand, I cannot modify any of the profiles, as I don't get access to the device via Meraki. Is there any way to break this circle of doom? ... View more

Hello @BlakeRichardson,   thanks a lot for your input. Call me silly, but how do I erase the device? Indeed, it has never been removed from DEP. As mentioned, it also appears on the Apple DEP list in Meraki as "Assigned" device, but doesn't switch to "Pushed".   The device itself seems to ignore the re-enrollment. Under "Settings" I can choose "General -> Reset -> Reset all settings" (translated from German user interface, so probably not the exact English wording). However, this doesn't seem to do much more that remove cached Wifi passwords and has far less effect than the factory reset as I know it from non-DEP devices.   Also, I do not find a way to perform a device reset via iTunes, as iTunes claims the device would be managed by another computer; and I can't authorize iTunes using our DEP account, as iTunes does not accept Business Manager accounts. ... View more

Hello @vassallon,   thanks for your information and sorry for the delayed feedback, but I had to wait for a tablet being sent to me in order to try this out. Unfortunately, I was so far not able to confirm that a device can be re-enrolled after once being removed from the network.   Mentioned tablet has been removed from the network, but physically reappeared shortly after. It was actually also gone from Merakis DEP device list, but I could de- and reassign it to the Meraki server via Apple Business manager, and it back in the DEP device list. The current status is "Assigned", but doesn't change to "Pushed", even after a prolonged waiting time.   The device doesn't seem to react in any way to my management efforts. It claims to be supervised by our organization, has all apps installed it was told to do so by Meraki in the past, including the SM app. Resetting the iPad doesn't seem to any noticeable effect besides forgetting cached wifi passwords. If started, the SM app signals "An error occurred when checking enrollment", "Connected" is green with the last check in date before the device has been removed, while "Enrolled" is red with a "You are not enrolled in an SM network".   How do I proceed from here and get the device back into our network? Thanks in advance! ... View more