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Nic_B · ‎Jun 22 2021

Its all sorted out now. I had a long call with support and had to go back to my supplier to ask them to unclaim the devices. Thank you all for your help.

Nic_B · ‎Jun 21 2021

@Inderdeep Thanks for your help.

Nic_B · ‎Jun 21 2021

@geoffbernard Thank you this is helpful. Sent support an email, waiting for their response.

Nic_B · ‎Jun 21 2021

@geoffbernard The vendor started setup then came and installed the APs physically . Support says they can see 2 different organizations on one having the MX security appliance and switch and the other the APS. They have told me to unclaim the APs then add them to the organization I want. Problem is on my dashboard I only see one organization. But when I click on the port device is connected to and check its status, this is what I see CDP/LLDP Meraki MR46 - WOMEN FUND TANZANI1A - wireless / 0 (Meraki MR46 Cloud Managed Indoor AP) That's the second organization (text in green) but I don't see where to locate it as I don't see it anywhere on my dashboard

Nic_B · ‎Jun 21 2021

@ww That's what they have told me. I cant see the other organization on my dashboard so I'm unable to unclaim them.

Nic_B · ‎Jun 21 2021

Hello Recently purchased licenses for devices on our network but the 3 MR46 AP are not recognizable on the network. I am having trouble trying to get the AP to work. I can see the devices connected when I go to switch>monitor and select summary. Though the icons show they are only being powered but no uplink. Also under inventory I only see two devices claimed switch and MX security appliance. Therefore I am unable to add the AP to a network. When I try to claim the AP I get an error that the devices are already in use. I cant event access them through my.meraki.com to configure them. Is there a way to remove them and claim them again. I need urgent help on this please. Thanks.

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Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network

Re: MR46 AP not visible in inventory and not recognizable on the network