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Re: Licences Term

by in Dashboard & Administration
‎Jan 19 2021 3:14 AM
‎Jan 19 2021 3:14 AM
3 years renewal already bought  and is in history licence but not in renewal ... View more

Re: Licences Term

by in Dashboard & Administration
‎Jan 19 2021 3:13 AM
‎Jan 19 2021 3:13 AM
He bought licences 1 year in 2016 (at the end of the dashboard licence term was 1 year in the licence history), and in 2017 he bought renewal 3 years (at the end of the dashboard licence term was 3 years) I don't know in 2016 and 2017 if licensing mode was co-term or per-device).   All his licence expiration was Jan-2021. He bought renewal 3 years in Dec-2020. I don't know why but in the dashboard, in the licence history I can see the licences but are not in renewal but are in "add device" with licences term 4 years.   And at the top of the dashboard expiration is Jan-2023, So 2021 -> 2023 = 2 years.   Sorry for my english I am not an englishman.   I don't know if I can put screeshot ?   thanks ... View more

Licences Term

by in Dashboard & Administration
‎Jan 19 2021 2:52 AM
‎Jan 19 2021 2:52 AM
Hello,   My customer's licensing model is co-term. He bought 3 years licences renewal. Expiration was 01/16/2021   At the end of the dashboard, there is the "licence history" with "Start date" is "12/03/20", "Claimed at" is "01/12/2021" and "License Term" is "4 years"   At the top of the dashboard License expiration is Jan 17, 2023. So 2 years   He bought 3 years and I see 2 years or 4 years. What is the good information? Need to convert per-device?   Thanks for your help   ... View more
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