The QSG says to press and hold the pinhole reset button for at least 5 seconds. I've tried 5, 10, and 30 seconds. It goes to a double-blink green LED for a while, then back to solid green, and it's still in my dashboard under the same name, and it's still broadcasting the old SSIDs. I understood the process was to reset the equipment, then remove them from the account. Help, please.
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