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Re: VPP sync not working

by in Mobile Device Management
‎Feb 14 2018 10:21 AM
1 Kudo
‎Feb 14 2018 10:21 AM
1 Kudo
I don't think it is Apple's fault because Zuludesk a) can detect that the token is used by a different MDM and b) has a button to take ownership of a token. So there must be a response that Meraki should handle properly. I forwarded this information to the Meraki helpdesk guy who handled my problem, maybe future versions will have such a feature. ... View more

Re: VPP sync not working

by in Mobile Device Management
‎Feb 12 2018 4:07 AM
1 Kudo
‎Feb 12 2018 4:07 AM
1 Kudo
Alright, I found the solution (with a lot of help by a guy from a different MDM software company): My problem was that the token was used by more than one MDM server, so it could not be used. I removed the token from every other MDM and it works now. A little error message would have been nice, though. ... View more

Re: VPP sync not working

by in Mobile Device Management
‎Feb 8 2018 5:32 AM
‎Feb 8 2018 5:32 AM
Well, I did that at least 5 times. I can't clear my token, I just can replace it with a new one. I even deleted the VPP account and entered it again to no effect. Just to make it clear: The e-mail provided is supposed to be the one used for my VPP Apple ID, right? I know that it has to be an issue with my setup, but what else can I try? ... View more

Re: VPP sync not working

by in Mobile Device Management
‎Feb 6 2018 10:37 PM
‎Feb 6 2018 10:37 PM
It looks like this: The problem seems to be that I don't have any licenses in Meraki. In VPP, however, I have 100 of them: The problem is that I can't get them from VPP to Meraki. ... View more

Re: VPP sync not working

by in Mobile Device Management
‎Feb 6 2018 10:31 PM
‎Feb 6 2018 10:31 PM
No, it just displays this: ... View more

Re: VPP sync not working

by in Mobile Device Management
‎Feb 6 2018 8:46 AM
‎Feb 6 2018 8:46 AM
Thank you for your answer. As far as I can tell the token is correct. I downloaded the file from VPP and uploaded it at "Organisation > MDM > Apple VPP Managed Distribution" - is there any more to do? How can I check if it is correct? ... View more

VPP sync not working

by in Mobile Device Management
‎Feb 6 2018 8:12 AM
‎Feb 6 2018 8:12 AM
Hi all,   I am trying to setup an automated installation for our 30 iPads. My current problem is that when I wipe and reinstall a device, I have to enter an Apple ID to install the Meraki SM app. From this post (https://community.meraki.com/t5/Mobility-Management/Sign-in-to-iTunes-to-allow-quot-ios-meraki-com-quot/m-p/7196/thread-id/786) I understand that I have to "buy" the app in the VPP and use device based licensing. My problem: I have bought 100 licenses for the Meraki app (they appear in the overview) but they don't appear in Meraki's VPP page. I have clicked "Force sync" at least 10 times with no effect. There is only one app visible that was bought 2 years ago. What am I doing wrong?   Thanks in advance. ... View more
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