If you have rebooted the switch and it still will not let you change the Static IP address, then you  might need to reset the switch and try again. ... View more

It is the model that is listed on the Meraki datasheet you link to.  They are sold as Cisco SFPs now that is what it says on the box they came in.  It is the MA-SFP-1GB-SX, and they are not cheap, but now I have some, as well as others we use, so if I have an issue, I can put a supported model on each end of the connection.  The firmware upgrade fixed the issue.  Thank you to all for your help. ... View more

After upgrading the switches to 15.10 the SFP ports now work.  Thank you rymiles. ... View more

OK, will try the upgrade to latest firmware and report back in a little while. Thank you. ... View more

Read my post up near the top again, most of the support folk we have had to talk to lately have been lacking in knowledge of Meraki.  They used to have the best support period, and I really hope they get back there real soon, but either way you are correct, you can't do a 5 hour phone call over emails.   One of our last calls was 4 hours, and no closer to a fix than when we first got on the call.  The poor guy did not know what he was doing, so they have had to hire some that have not been trained correctly or had enough time to train.  I can understand that to a point, they have sold so much that the customer base is way too large for the amount of support they currently have.   I sure am hoping they can turn this around for the better, and get back to where support was before.       ... View more

Ubiquiti has email support only, as far as I know now.  We use some of their equipment now, and in the past few months whenever we have had to contact support, it has been pretty quick for someone to return my emails, an hour or two tops so far.  I know that is not the same as talking with someone, but with wait times as long as we are having now with Meraki, it is about the same as not talking to someone.     I have added more Ubiquiti equipment in the past year, than I thought I would, and I am still just sort of testing some of it, and I have to say, it has been very robust, hardly any issues at all.  I have some of the switches that have been running close to a year with no reboot, save the firmware upgrade reboot.   I still like Meraki products more at this point, but I am going to test and look at other options, so I can be ready to move either way when the time comes.  I just want to be prepared to do the right thing.  Good luck to you, and which ever way you end up taking.  It is hard to lose money to phone wait times that can tie you up for half the day!   ... View more

I can't tell you how many times I didn't realize how big a change was going to be beforehand.  It always seems to find a way to affect more than what you first realize.  Good you got things figured out, and are getting some help with getting it right.  You must have a pretty huge network, and a complicated one at that.  Good luck!     ... View more

Do you know what the static routes point to? A layer 3 switch?  Another router? Need more. ... View more

OK, is the second router the main gateway to the internet, is it even the main router?  We know you have at least two routers at this location, are those all the routers at this location?  Or are there others that those static routes point to?     Please give us more information, as it is too hard to imagine what you have, and help you.  You can change the information or IPs, so you don't give out anything you need to keep private. ... View more

If you also have VLAN-1 set to NOT hand out DHCP, then either you must assign static IPs to everything, or you have another device on-site that is handing out DHCP addresses. Since you are getting a 169 address in VLAN-3, something else has to hand out IPs, or you have to turn DHCP on, on the MX.   Do you have another router that is acting as the DHCP server?  It looks like you have a tremendous amount of IPs in your network, with the /16 setup.  If you just need to add a new VLAN, and just get internet access on it, then as long as the MX you are configuring this on, is the main router, then I would set it up in a different subnet than 10.x.x.x.  Something like 192.168.x.x, a subnet you are not using or will not overlap anywhere.    Then just set up firewall rules to block the communication between all your other subnets, and the new one.  Unless we are not seeing the whole picture, which seems pretty likely, it should not be too hard.   Sadly, it is hard to say what is right without knowing more about your configuration, and what you are doing. ... View more

Just today, my assistant was on the phone with Meraki Support for over 4 hours, and was no closer to a resolution than when he first got on the phone.  So after the long wait now, you get someone on the phone that does not know how to help you, or what they may be doing.  This has gotten so out of hand, it is forcing us to take another look at our options.  We can replace all our hardware for less, than the cost of renewing our license with Meraki, if we use Ubiquiti branded equipment.     Now I know that Ubiquiti is not at the same level as Meraki, but they are working hard to get there, and Meraki is working hard to let them.  Ubiquiti support is just as bad, but at least I can save a ton of $$$$$.   After today, that is about where I am at, when our license expire, we will be looking very hard at our options.  By then, about two years from now, maybe things will be different, on both sides.   As they say, when you're at the top, there is only one way to go!     ... View more

Sounds like your new VLAN-3 does not have DHCP configured, if you are getting a 169. self assigned IP.  Go to Security & SD-WAN then DHCP, on your Meraki dashboard, then check and see if your VLAN-3 is configured to hand out IPs in the correct subnet.     ... View more

We have MV32, MV12W, and MV22HW cameras, all of them seem to have issues with audio.  So I think a big part of this problem, must be software, or programming somehow.  the audio sounds so muffled, it is very hard to understand what anyone is saying.  If I had an EQ to adjust in the audio, it's like you could make it sound better, just add some high end, and pull out a little mid frequencies, and it would be much better.  However, no way to adjust it.  Please let me know what you have found, would love to fix this issue.  Thanks ... View more

As most everyone has said they are easy to setup, and have some really nice features, however, the cost and the main issues with these cameras make them a NO GO for us any more.  First off, if you want to record the audio along with the video, then you will be sorely disappointed, the audio quality is about as bad as it can get, in our experience.  I have some Ubiquiti cameras that are less than half the cost of the MVs, that sound so much better in the audio, it is really crazy.    Another thing, we licensed several of our cameras, we wanted more storage, and with the license, you MUST accept the lower video quality, boy do we regret that!  Video is pretty nice when you have it all at the max, but then you only get maybe 5 days to 2 weeks according to motion, if you are lucky.  That is just not enough in most of our issues.  Sure you can catch a lot of things in the past 3 days, but not everything. At this point in time, I would look else where for better cameras at a cheaper price, you'll be glad you did in the long run. ... View more

Well, sad to report that it has not really changed much at all.  We just had an incident at a location, that required us to download the video and audio for, once the owner saw and heard this video, we were basically told to replace this trash with something we can use.  You could hardly hear and make out any of the audio.    The people in the video were standing about 15 to 20 feet from the camera, the audio was so muffled it was useless.  I have other cameras, that are much much cheaper, and the audio is much much better!  This is what is so crazy, you would think that Cisco would have the best audio, not the worst.    At this point, I will not be purchasing any more of these cameras, and would return the ones we have if that were possible.  I am really disappointed in the performance of these high cost cameras.  I can only hope they can fix this in other software updates.    I will be reporting this to support and trying to figure out if something is wrong with the cameras I have, hopefully they can help some way.  I may try to post a comparison of what we are seeing if that may be possible soon.  Thanks for all your help! ... View more

We are still having the bad audio issue, so I will make sure to upgrade to the new firmware and check the audio out again at that point.  It will be next week before I can get that done though, thanks for letting me know about this fix, I am looking forward to it, and hope it fixes ours as well.   Dave ... View more

Well after we reset the camera, it has not really helped the audio much if any.  This particular camera may have an issue with the audio, we have contacted support, they had us try a few things, to no avail, they have now give us an RMA on the camera, so we will just return this one.  However we still have several more that are having bad audio issues as well, but not as bad as the first cam mentioned.    It sounds like the gain on the audio tries to ramp up to fast and thus any sound made sort of causes the level to fluctuate, and makes it sound pretty odd, hard to understand and almost echo some.  I am going to try and reset the others as we can get to them. Thanks for the info. ... View more

OK, I will try that and see if it helps, I hope so, these are some pretty nice cameras, but not much good if you can't understand the audio.  Will post back and let you know, once we have a chance to do this, will likely be tomorrow.   ... View more

If you do not have your video recorded off camera, yes you will loose video footage for good if it is stolen.  There are options to record video on other devices, however there is trade offs to doing so.  One big one is if you use the Meraki Archive license you will have to accept poor video quality, not the sharper image the camera is capable of.  If you stream with RTSP, it seems it can only be done locally to the camera, not across the web, to another location, as far as I can tell for now. ... View more