If you took over the original purchaser, such as with a company acquisition or similar, explain that to Support and if necessary get your Cisco/Meraki reps involved to escalate since your organization is now in control of the equipment you should be entitled to the RMA.
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Hello and welcome John! I know there are some other people on the community that are grilling fanatics *cough* @MeredithW *cough*. You'll feel right at home!
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