Interesting. I managed to get to the customer, large residential install, and discovered the issue being access point interference which only impacted services like WhatsApp, Favetime and VoIP    Access points are all Meraki-Go, and noticed some 2.4 channels were weaker than others and the IPhone would identify as poor connection, dropping WiFi and then re-establish.  auto-channel seemed to be conflicting    Switched off the access points, bringing them back one at a time and resulting in the removal of one access point.  WhatsApp, FaceTime etc now working fine!  ... View more

Did you get a reply to your support ticket? ... View more

Raised case to Cisco in the end.    Cables are Cat6 and connected to GS110 Cable run is nowhere near electrical supplies and had checked all of that previously.    Removed AP, to test locally on the GS110 and still got only 100Mbps. Attempted "Force" link speed to 1Gbps, AP would simply not connect at Gig.    Cisco suggested local session to AP, but that was auto and simply put refused to connect at anything other than 100Mbps.    Awaiting arrival of a new outdoor AP and will replace.   thanks for your help. ... View more

sounds like a good plan ... View more

have you checked the Ethernet connection & link speed of the AP - I have found some odd behaviour with auto negotiation. If its a Meraki switch, seems to connect correctly, any other vendor is random. The Outdoor AP only seems to connect at 100Mbps regardless of switch vendor.   Throughput is generally poor for APs  ... View more

have you checked the basics? - does the switch receive an IP address, DNS etc - appropriate for your network - registered correctly with the "company" configuration - able to Ping switch from a laptop     ... View more

might be worth raising a support case too get an official track. I have seen similar issues with throughput from APs connected through GX50   ... View more

Yes it would be for sure   I have been testing today, pulling together stats but throughput within router is not easy to identify as it would be with enterprise/carrier class platforms ... View more

interesting statistics. Are you running MG access points?   ... View more

Thats good news. No issue how the information is presented, it just needs to be available and dynamic to highlight the statistics.   For DHCP, highlighting the IP allocations would be useful and possibly with a filter, similar to Meraki Enterprise products??     ... View more

thanks for the reply   Appreciate something that would not be available in the cloud, but the demographic associated for the product range is often installed in an environment having other vendor network equipment, which typically challenges customers and hence they seek help.    As you'll appreciate, basic network information will be sought by any worthy engineer. Therefore a method for the engineer to have access to the backend management using secured userid/MFA access would be very helpful.    I suspect have some form of CLI access is too much to ask for  ... View more

thanks for the reply   I guess I am used to CLI providing more information - certainly DHCP information in detail, interface frame count/errors. That information isn't readily available and certainly makes no difference if you attend site or not.    I have seen multiple issues between Webpage and app - if something is offline in the app, its online in the webpage or vice versa. Same with active devices reporting, seems like there is a lag or operational state issue when APIs access the central database, whatever that is.   ... View more

Thanks for the reply and apologies in responding - short answer is there appear to be differences in how the tool works between using the app or webpage   its a useful tool to have, one of very few in the Go product. I appreciate the Go product targets the plug and go mindset, but when it doesn’t the basic tools for diagnosing issues are lacking in my opinion.  ... View more

Hi    Did you ever get an answer from Cisco regarding this.    I have this with customers and its confusing, also finding it works on app but not on the web-link and vice versa.    Very odd. ... View more

2nd router?? No, this is a single router site.   Don't worry - have a static configuration workaround ... View more

No chance of double NAT.  ... View more

Not sure what you'd expect to see but used wireshark and DHCP from router is ending all the correct information that you'd expect. I actually changed the DHCP configuration so that DNS would be Google and 4Nines - made no difference.    Ultimately configured static IP address and DNS - and that works. Raise a technical support case with Cisco but nothing coming back that I have tried. I would say that static configuration will work but obviously not ideal in the world where this solution is deployed.   Thanks anyway,  ... View more

Manually changing the DNS IP address was something that I tried early on. Made no difference.  there is something odd with GO aps and DNS - using test connection, test to Meraki Go is fine, test to www.Cisco.com fails.  not convinced the central management platform is particularly stable either. Had issues indicating no hardware then two minutes later hardware appears.   think it’s time to reevaluate Meraki Go as a solution - the reliance of network is something I can’t give to the end user. Don’t like Netgear, but that has worked every time ! ... View more

thanks for the comments - I have been attempting a few things.    Router is a constant, ultimately LAN is connected to it. Summarised results with Meraki Go, iPhone performance is inconsistent. Netgear and Aruba, no issues.    Replicated baseline configuration across all platforms - for example, changing channel width, same physical location.    All APs use DHCP client, ensuring routers is rebooted when changing vendor AP.    Same issues with iPhones!   The only consistent failure that i found, was Test to an Internet site from the AP, it failed. Test to meraki go passes!! Clients connected to the AP work fine apart from iPhone consistency!   So from what I can see there is a DNS issue but its isolated to the Test Connection on the Meraki AP  ... View more

Exactly ! This needs confirmation.from Cisco ... View more

Hey - that is really interesting! No special characters in a password, that needs to be investigated by Cisco!      ... View more