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About CherylA
CherylA
Here to help
Member since Nov 7, 2017
Jun 8 2021
Community Record
18
Posts
5
Kudos
0
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Aug 9 2019
12:05 PM
The Apple app store has a limitation that any apps over 100 mb must be downloaded over a wifi connection, and not a cellular connection. All well and good, but for PCI compliance reasons, I have locked down my devices that take card payments to the cellular network only (whitelisted a wifi SSID that does not exist). Any ideas how I can get updates for apps over 100 mb (e.g. Square POS) with this restriction in place, or a way to schedule removal of the whitelist, force the update, and then reapply the whitelist?
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May 18 2018
9:48 AM
1 Kudo
I'm going 🙂 Size M
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Jan 22 2018
2:06 PM
@Melissa, @jared_f I still don't think this is the scenario I'm seeing. I backed up from an unsupervised, non-DEP, non-managed iPhone 6s (DEVICE 1). I restored that backup to a DEP, Supervised, Mandatory iPhone 8 (DEVICE 2), and the DEP settings did not come down, and the device was not supervised or managed. That should have worked. It works if I don't do a restore and set the phone up as new (so I know the DEP and Meraki settings are correct). It seems restoring the unsupervised backup overrides the DEP. Are you saying I would then need to back up again from the iPhone 8, wipe the phone, and then restore again to the iPhone 8 in order to get the DEP settings and supervision? That would stink to have to sit with the user to back up, erase and restore a brand new phone, after they've already gone through the setup once.
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Jan 22 2018
1:34 PM
Does your device have a network connection at that point?
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Jan 19 2018
2:14 PM
@jared_f No, I didn't remove the profile from the 6s before restoring the backup to the 8.
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Jan 19 2018
1:51 PM
It might also be interesting to peek into other MDM forums to see if other MDMs are seeing the same thing 😉 If they are, it seems like that would point back to Apple.
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Jan 19 2018
1:47 PM
@jared_f Yes, I verified the settings. I tried all of these things multiple times. If I did the setup without a restore, the device was supervised. If I wiped the device and did the setup with a restore, the device was no longer supervised (restoring from an unsupervised backup).
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Jan 19 2018
1:45 PM
@PhilipDAth I thought maybe you were joking, but you had my hopes up there for a second! 🙂
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Jan 19 2018
1:39 PM
@PhilipDAth Your "patch" link just goes to the android open source website. No relevance to Apple iOS / DEP.
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Jan 19 2018
1:35 PM
@jared_f, @Melissa Just to be thorough, I tried the same steps with a backup and restore via iTunes instead of iCloud, and ended up with the same results. Restore of unsupervised phone to the iPhone 8 ended up not being supervised.
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Jan 19 2018
1:26 PM
2 Kudos
@Melissa, This seems to be my experience as well, although my experience is limited. Here is my scenario: I had an iPhone 6s that was unsupervised and unmanaged. I backed up to iCloud. My new iPhone 8 was enrolled in DEP and assigned to Meraki with a Supervised/Mandatory profile. In going through initial setup on the new phone, I chose restore from iCloud. After completing setup, the device was not supervised or managed, and I never received any screen that would indicate anything was coming in from DEP. So, I did a few experiments. 1. Updated iOS on the phone, wiped the phone (it kept the iOS update) and tried the restore again. Didn't make any difference. 2. Ran through the setup on the iPhone 8 without a restore. Phone was Supervised and enrolled and Meraki app pushed as it should have been. 3. Wiped the phone and tried with the restore again. Still no go. 4. Restored the same backup to a DEP Supervised/Mandatory iPhone 6S instead of the new iPhone 8. This WORKED! 5. Backed up from this now Supervised iPhone 6s to iCloud. 6. Restored from this supervised backup to the new iPhone 8. This worked. I'm thinking something new was introduced with iPhone 8 that prevents the DEP push when restoring from an unsupervised device. If someone else has the equipment to try the same experiment, I would love to see if my scenario can be duplicated.
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Dec 5 2017
6:39 AM
Our nearest Apple store is 2 hours away. We normally buy online. I'll try the 800 number and see how far I get.
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Dec 4 2017
2:49 PM
More info. Upgrading from iOS 11.1.2 to 11.2 did not help.
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Dec 4 2017
12:35 PM
Interesting. I just restored the same backup that didn't work onto a different phone (iPhone 6s this time, vs. iPhone 8 before) and it is supervised. So, on the phone that didn't work, I removed the SM app, removed management, made a new backup, then erased the phone again. Still didn't work. Maybe this issue is specific to iPhone 8?
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Dec 4 2017
11:35 AM
I've tried this multiple ways, multiple times. Installing as a new phone gets it supervised, but restoring either from iCloud or iTunes, then it's not supervised. In all cases, the date and time on the DEP screen indicates settings were pushed.
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Dec 1 2017
10:48 AM
I have an iPhone that is enrolled via DEP, and using settings that include supervision. If I wipe the iPhone and restore from iCloud, the phone is not supervised, even though the DEP screen shows the settings pushed at the appropriate time.
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Nov 7 2017
9:07 AM
We have some iOS devices that we will be using to take card payments, and would like to disable wifi connectivity on those phones in order to restrict them to using only the cellular network. Is that possible in Meraki SM, and if so, where would I look for those settings?
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