Community Record
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4
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1
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Jun 8 2018
2:01 AM
1 Kudo
It's not fun but has to be done. As stated before, make sure to set a reminder for renewal a week or so before the expiration date, invite a few colleagues in the reminder so that they can renew if you're on vacation. And, perhaps the most important part, just to make things easier (I was in your shoes, newly employed) DOCUMENTATION. Type down everything so that basically anyone can do it if need be. I started from scratch and had to figure everything out because the last guy had everything "in his head", no fun at all... Good luck and send a message if you need too. /Chris
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Jun 7 2018
11:22 PM
Hi @CarolineS! Happy to be here. I'll make sure to check out Product & Tech 🙂 Have a really nice day!
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Jun 7 2018
6:00 AM
1 Kudo
Hi! As far as i know, if there havent been any updates since my last try, the only option is to reset the ipads via Apple Configurator 2 (where you can bulk reset devices) and then run the setup assistant again, we had to put them in DFU (service) mode for this to work. The thing is (if i remember correctly) that its during the assistant that a token gets created for the DEP and that is whats controlling the certificates and so on. This is not a limitation in Meraki MDM, but just how the DEP works. Please anyone correct me if im wrong but this was the case last summer when i had this exact problem. If your users are comfortable with it they can actually start the process themselves via iTunes on their computers and re-enroll with their accounts, this makes the step with Apple Configurator unnecessary.
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Jun 7 2018
4:13 AM
1 Kudo
Hi all! Chris here. I work as a consultant at the Swedish company Koneo. I've been using/selling and preached about Meraki products for about 4years now. Good to have a nice forum like this to get/give help when needed. Have a nice day everyone!
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