Hi,   Our iphones are enrolled with DEP and we're using Systems Manager. I've had a user come to me today asking why her iphone has factory reset. I've logged into Systems Manager and I can't see an event listed which tells me that an erase device (or selective wipe) has been logged against the device. How do I find out why this iphone has been factory reset? It's a bit of a mystery to me and it was an awkward moment explaining that the data (esp. photos) on the device has been lost. ... View more

Hi,   We have all of our iphones enrolled to Systems manager and we're seeing some issues. If a user changes their password the mail client on the iphone is no longer able to pick up mail. In the past we would just push the mail profile to the phone.   The user would see a popup asking for a password which they would enter and this would fix it. But this isn't happening now.   If I check the mail app then I can see "account error Email Profile. Details ..." If I tap for details I get "Cannot get Mail The connection to the server failed." The phone DOES have a valid internet connection, CAN reach a DC and there are no issues with the account in AD.   I have a couple of phones now where users are unable to pick up mail on the mail app on their phone. Does anyone know how we fix this? ... View more

Hi, We're using Systems Manager to control our iOS devices. These are iPhone SEs with ios 11.4 currently installed. We've been receiving complaints from our end users that, when abroad, they can't make calls or use Data. We've checked in with our carrier and international roaming is enabled. I have one of our iPhones in front of me. I note that Voice/Data roaming is currently switched off. In the systems manager page for the device I toggle this to on and wait. But roaming is not being switched on... Does  anyone know what might cause this? Screen shot from the iPhone. ... View more

Hi All,   Apologies: this is a bit of a rant. I standardised our network with Meraki equipment about a year ago. I replaced aging Dell PC switches and a slew of  (rubbish) wireless APs. The network deployed smoothly and the equipment works fine. Simply put we were fans. But recently I've been asking "What am I paying for?" Meraki kit isn't cheap plus you have to license it. One of the sells to management was guaranteed good quality "Customer Service" but I'm not getting that from the support team at this point. We have an unusual problem.. I stayed late to make a trivial change to our corporate network. I had scheduled time with 3rd line support guys from our ISP, we were all well prepped and ready to go. However when we flipped the switch we discovered that our L3 switch was misbehaving. We had to abandon the project, after a few (after) hours of trial and error trying to get around it. I've raised a high priority ticket with support but I've not received more than a cursory email back ( and only couple of times after being chased). It's clear that the support engineer isn't reading the supplied information and isn't engaging with our ticket. I tried to call in but I was kept on hold for 30m and couldn't get through to any one. I do have other work to get on with. I asked my colleagues about their experience and they have all abandoned tickets because support was refusing to engage with them. This has meant a couple of projects have just muddled by and we probably with a sub optimal solutions. For all their faults Dell's enterprise support is all over their tickets and incredibly proactive if we have to speak to them. Same with Microsoft. Is my experience an outlier or has everyone been in this boat? btw. If this is in the wrong forum please move it. ... View more

Hi,   I've been all over the documentation looking for an asnwer to this (simple?) question. I'm interested in seeing what logging our MR and MS devices generate. I go to Network > General > Syslog > Reporting > Syslog server and I see that one of the options is to set the role. One of the roles is "Windows Event Log". What does this do? Does this direct the devices to send to the IP address in Windows Event Log format? (a la WEF?) Apologies if this is daft question but as far as I can tell the docs just tell us we can define the IP and role. It doesn't actually tell me what the device will send.   ... View more