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GavinMcMenemy
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Member since Oct 17, 2017
3 weeks ago
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61
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6
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3 weeks ago
If you are using voice/video sensitive applications over the wireless, then I would disable as it will most likely cause your fast-roaming to not be so fast, dropping voice calls etc. To be honest Nolan this isn't a major issue for us. All that might go over WiFi is the occasional Teams/Skype call. Not much more than that. I would basically just check the power levels, that is usually the reason if an AP is blasting and the others are not. You can change the Indoor Profile for the power level range, in case its still set to default values of 5-30dBm. You might want to close that up to like 11-14dBm for example, or whatever your initial survey results intended for. TBH I can't remember what the initial survey suggested for power levels, I'll tinker and see what works.
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3 weeks ago
My thoughts are speed issues might be related to the amount of clients on AP1 or the traffic on it. 2 things you could try is turn off AP1 and see if the devices connect to the closest AP and experience the same issue, if they do maybe you need to do a new site survey after hours to better determine your AP locations. The other thing would be to check the traffic on the AP1, if there is high Youtube or streaming video traffice, create some shaping rules or find the problem device and see if you can correct it. I couldn't reboot the AP but I do have a MR18 that can be moved around. I simply moved it closer and then watched to see what would happen. I noticed that the number of clients balanced out much more evenly. An annoying thing is that Friday is a quiet day in the office. So I'll probably have to sit on this until next week.
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3 weeks ago
Way ahead of you Philip. I've changed from the default to open plan office profile.
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3 weeks ago
Hi Nolan, Many thanks. This makes much more sense. The APs are all on the default indoor profiles (the same profile throughout). I'll alter these settings and see how that plays out. I designed our deployment when we had a different operating structure so it's not that surprising that we're seeing some strange things happening now. It's been a over a year since our last review. I moved one of our APs closer to AP1 and I've noticed that everything has settled down a bit. We do see some clients connecting with 2.4 and 5ghz. I'll need to figure out who is connecting to what and why. So another question. Reading between the lines are you suggesting I switch off Client Balancing?
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3 weeks ago
I still don't understand. The minimum bitrate is the default across all SSIDs. Why would this cause some clients to cluster around one Access Point over another?
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3 weeks ago
I'm not sure I understand what you're saying. We have 2 SSIDs available and these are available on all APs.
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3 weeks ago
Hi, We have 5 Access points. Some of wireless users are complaining that they are experiencing poor performance at their end of the office. There's nothing obviously wrong and there's been no changes to AP location, underlying infrastructure etc. I HAVE read this: https://documentation.meraki.com/MR/Other_Topics/Client_Balancing We notice that of our access points the distribution is something like this: 1. 45 2. 15 3. 10 4. 15 5. 14 The access points are roughly equidistant.... What I don't understand is, what is causing all of these wifi clients to cluster round AP 1?
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01-29-2019
12:58 AM
This was actually my 1st thought but we don't have that in place... I am still puzzled.
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01-28-2019
03:46 AM
1 Kudo
Hi, Our iphones are enrolled with DEP and we're using Systems Manager. I've had a user come to me today asking why her iphone has factory reset. I've logged into Systems Manager and I can't see an event listed which tells me that an erase device (or selective wipe) has been logged against the device. How do I find out why this iphone has been factory reset? It's a bit of a mystery to me and it was an awkward moment explaining that the data (esp. photos) on the device has been lost.
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01-14-2019
05:20 AM
This wasn't required in the past, this is the concern. I had to factory reset a device before the weekend to ensure that it picked up the profile correctly. In another though - that was user error. The device had been reset at some point and this person had put the wrong username in!
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01-10-2019
04:22 AM
Do you have access to RADIUS?
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01-10-2019
01:33 AM
Hi, We have all of our iphones enrolled to Systems manager and we're seeing some issues. If a user changes their password the mail client on the iphone is no longer able to pick up mail. In the past we would just push the mail profile to the phone. The user would see a popup asking for a password which they would enter and this would fix it. But this isn't happening now. If I check the mail app then I can see "account error Email Profile. Details ..." If I tap for details I get "Cannot get Mail The connection to the server failed." The phone DOES have a valid internet connection, CAN reach a DC and there are no issues with the account in AD. I have a couple of phones now where users are unable to pick up mail on the mail app on their phone. Does anyone know how we fix this?
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01-10-2019
01:24 AM
1 Kudo
No idea. I've asked around and no one seems to be able to provide an answer.
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01-10-2019
01:19 AM
Our AD authenticaion via AD is also not working.
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01-10-2019
01:18 AM
Hi Philip, I have a supplementary question. My colleague has set this up for us. He's not in the office at the moment. How can I tell which machine is doing this work? I've found where the Domain Controllers are specified. I'm going to create a separate thread as I suspect my issue is different.
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09-28-2018
03:25 AM
Anyone got any thoughts on this? I won't be taking my phone abroad for a couple of weeks but if anyone can offer any advice on this I'd appreciate it.
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09-26-2018
03:22 AM
Update: I've just heard from the user. She's in Brussels and her phone is working as expected. Note that I toggled data roaming on by hand on this device. Looking at my phone today, it is managed by SM but the roaming features are still not toggling on or off. hm. There's not a lot of chat on here about this so I imagine we're missing something?
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09-26-2018
01:21 AM
Hi Blake, Yes, I can toggle it on by hand. I'll be taking my work phone on holiday in a couple of weeks and I have another user taking her phone abroad shortly who is helping test this out. I've been all over the documentation and it's not clear why we would be having this problem.
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09-25-2018
02:59 AM
Hi, We're using Systems Manager to control our iOS devices. These are iPhone SEs with ios 11.4 currently installed. We've been receiving complaints from our end users that, when abroad, they can't make calls or use Data. We've checked in with our carrier and international roaming is enabled. I have one of our iPhones in front of me. I note that Voice/Data roaming is currently switched off. In the systems manager page for the device I toggle this to on and wait. But roaming is not being switched on... Does anyone know what might cause this? Screen shot from the iPhone.
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09-21-2018
01:25 AM
I've had an email acknowledging the issue so hopefully things will start to happen.
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09-20-2018
01:22 AM
I did not know this. And in fact the I had assumed that the person listed here was just my sales contact from back (way back) when we purchased our MRs! Many thanks. He's getting an email from me!!
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09-19-2018
01:16 AM
I have a meraki account manager? I guess I should look into that.
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