Hi   I am having an issue with an SSID that uses Radius Authentication. The problem is intermittent and doesn't affect all users, however the users / devices who are affected consistently have the problem. If an affected user attempt to connect to said SSID they receive an error advising unable to connect to said SSID. In the Meraki dashboard I see this error:- "Client made an 802.1X authentication request to the RADIUS server, but it did not respond."   In the 2 scenarios we have 2 laptops both registering via the same access point. The laptops are the same model and have been imaged the same. I have performed a number of packet captures for both working and failed connection attempts.   When reviewing the packet capture, for the working scenario I can see an access challenge, access request and an access accept.   The failed attempts I only see the access challenge and access request - we don't see the accept. When performing a packet capture on the RADIUS server, I cant see this issuing the Access-Accept   Has anyone seen this before? I presume the RADIUS server should issue the Access-Accept and therefore the RADIUS server is likely causing the issue? I'm struggling to find a resolution and hoping someone may be able to help.   Thanks   ... View more

Hi   We have a client who wants to move from a co-term licence model to the per device model. Has anyone done this or does anyone have a step by step guide?   Within the Licence Info page I can see the "convert to per device licensing option".   I am hoping its a case of clicking this. All devices will be given an end date aligned with the co-term model. Then when loading new licences we apply to specific devices?   Im hesitant about jumping in and selecting "convert to per device licensing option" without knowing what the next steps are.   Thanks in advance   James   ... View more

Hi   Im hoping someone can clarify something. We have a pair of MX250s in an active passive build. These have the Advanced Security Licence. I recently noticed that in Security Centre a number of "Threats" had been allowed. This was the case even though the Threat wasn't whitelisted, and therefore in my mind the traffic should be blocked. I raised a case with Meraki support who advised "  I was analysing these logs and saw that the same signature was showing as blocked previously, so I understand that the dashboard might be misleading in this case. Basically, the MX will look up the flow based on the source and destination information associated with the event along with the flow direction. If the flow that created the event is not found, then the MX would log the flow as "Allowed". This means that it is possible that the flow was dropped before the MX looked for it." Essentially (if my understanding is correct) the Dashboard and Security Centre is misreporting and these Threats were actually dropped. Essentially   false  flag alerts. I questioned with Meraki support who advised this is design intent and suggested I raise the good old "make a wish" if a change is needed.   Can anyone explain this in greater detail, does this make sense to you as it doesn't to me....am I missing something or is this a design flaw?   Thanks in advance.     ... View more

Hi   We had a number of sites loose connection to the Meraki Dashboard between 16:58 and 17:10. I am trying to identify if this was a network outage or a Dashboard issue. Did anyone else recieve a series of "network has become unreachable from the Meraki cloud." and "network regained contact with the Meraki cloud." between these times?   Thanks   ... View more

Hi,   I think this maybe more of a wish / design request, however does anyone know if a Meraki Dashboard status page exists? Reason I ask, on a number of occasions we have received alerts advising of devices losing connection. These can be a good indicator of a network outage, however recently the issue has been with the availability of the Meraki Dashboard. hence me having a mild panic attack when actually the issue is availability of the Dashboard.   It would be beneficial if Meraki had some form of Dashboard status page, or released live notifications regarding issues of this nature?   Any advise / thoughts would be appreciated.   Regards   ... View more

When performing a Nessus security scan, our MX250 appliance becomes unresponsive and crashes.  We have noted that if we disable IPS / IDS this behaviour does not occur. Therefore whilst the scan was running we disabled IPS / IDS and have since re-enabled.  However we don't believe this is normal behaviour.   Does anyone have any experience of this? We do have a ticket open with Meraki support however feedback to date hasn't been helpful.   thanks in advance ... View more