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CarloDC
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Member since May 7, 2025
2 weeks ago
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2 weeks ago
2 Kudos
Thank you for the recommendation. That makes sense, this particular site in our organization did not follow the standard design where there's a distribution switch connecting to both MXs for those sites with dual MX. Hopefully this is the cause of the issue. I will let you know guys once we made progress. I have a strong feeling we have finally identified the issue
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2 weeks ago
2 Kudos
I checked some of the major differences on each switch because of the inconsistencies that we got from the joint troubleshooting last week. Directly connecting the laptop on AS01-1 resulted to fast loading of the said web pages while the opposite was observed on AS02-2. We also tested with employees connected the wireless network and yielded slow results. What I discovered was that all switches except AS01 have their uplink towards the primary MX in RSTP blocking state. It is also unusual that AS01 did not have any RSTP blocking port on one of its uplinks. I am not quite sure if this would have a direct effect on the slowness, but in my experience the uplink that should be in forwarding state is the one connected to the primary MX. I scheduled another troubleshooting with Meraki TAC to confirm. Does anyone had this kind of set up in your enterprise network?
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2 weeks ago
Hi Phil thanks for the suggestion. We actually did this already it always gets stuck with some get JS operation which is supposed to be fast since these are 0B in size. I could easily check with the site dev what's with the but based on our recent troubleshooting with Meraki TAC the issue is more isolated on the switch level
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3 weeks ago
Yes, we opened a Meraki TAC case, and we scheduled a troubleshooting session with them Those are our production VLANs on within the LAN / WLAN.
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3 weeks ago
2 Kudos
Our switches for that site are all MS250-24P running firmware MS 17.2.1.1. We used a Cat5 cable. ports are 100M/1Gbps capable
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3 weeks ago
By the way, I forgot to mention that we also tried to directly connect a laptop to one of the MX LAN ports and assigned the SSID1, SSID2, SSID3 VLAN to that port to test for different subnets. The web page loaded really fast like just 1 to 2 seconds. So, I we know it's not the MX.
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3 weeks ago
We do not have QoS configured but we do have a default traffic shaping rule in the MX. This same traffic shaping rule is present across hundreds of our sites and they don't experience the same issue
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3 weeks ago
We have this issue that has been going on for a couple of months now. We have these two specific URL that takes 2 minutes to load the landing page regardless of which web browser is being used. This only happens when the user is connected to the Meraki LAN and WLAN. Typically these web pages should load within 2 to 3 seconds. We are at a roadblock and don't know what to do There have been a lot of test done to isolate the issue, we tried the following scenarios MerakiSSID1(Security: RADIUS) + Global Protect VPN - Slow loading when opening the said web pages MerakiSSID2(Security: password) + Global Protect VPN - Slow loading when opening the said web pages MerakiSSID3 (Open Security) + Global Protect VPN - Slow loading when opening the said web pages Local contact’s Hotspot + Global Protect VPN - Fast loading Office Standalone internet + Global Protect VPN - Fast loading Work from Home Internet + Global Protect VPN – Fast loading Tried to directly connect the laptop to Primary ISP bypassing the MX – Fast Loading Tried to directly connect the laptop to Secondary ISP bypassing the MX – Fast Loading Tried to connect the laptop directly to the Meraki Access Switch using MerakiSSID1, SSID2, and SSID3 VLAN - Slow loading when opening the said web pages With these results we tried several solutions but has no effect. Tired Load balancing the circuit at the office Tried routing all the traffic to Primary circuit Tried routing all traffic to Secondary circuit Adjustment of Transmit power of the AP Tried upgrading the AP to the latest stable firmware Tried restarting the APs Tried upgrading the switches to the latest stable firmware Tried restarting the switches. Tried removing the content filtering and disabling IPS IDS We are focusing on the in-office Meraki WLAN and LAN first because of the test results but one thing is certain based from the HAR file that we got. A Get Java script operation is preventing the page from loading instantly when connected to the Meraki wireless and wired network. We are still not sure how this relates when colleagues are using the in-office network where in fact the traffic should be traversing the VPN. These resources are only accessible via VPN but there’s something in the Meraki network that is preventing these from loading instantly
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