I've generally found creating a case through the portal first, then calling in with an existing ticket helps with my hold times, not sure if just by chance, or if since it is an existing case it gets higher priority.  I did sit on hold for 45 minutes recently as noted here, was the longest I've ever had to wait, and of course, the flaky network issue I needed help with had long since passed. ... View more

That is a good call @Ryan_C, I think I will try this one night this week after hours. I believe that if the MX60/64 is on the cellular I could remote into a terminal on the network and should be able to then access the admin page for the cellular device. Once I attempt this I will share my results. ... View more