was asked to look at a wireless access point issue, and determined that it was a bad config file so i asked the onsite tech to do a pin hole reset on the WAP, i described what it looks like and i got a lot of yeah yeah, i got it. next thing i know, he reset the the switch and blew away the config file, spend the next 2 hours rebuilding the config. nothing like pressure doing it remotely too , thank goodness for cloud managed devices now.
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