Meraki

Mr_IT_Guy · ‎Mar 22 2018

Group policy on the VPN does work. We have authenticate via AD and have one of our groups that cannot access Facebook. When that user VPNs in, they follow that group policy and are continued from being blocked from Facebook.

Mr_IT_Guy · ‎Mar 20 2018

@MerakiDave. thanks for the shoutout! It really is a pleasure to be a part of this fantastic community. I really have to say that participation in the community has been a great benefit into really getting a more inside look into the Meraki mindset. It's been great to have a place to go to get information direct from the source. I think that I would be remiss if we did not give a shout out to Ms. @CarolineS. Thank you for all your hard work in the community!

Mr_IT_Guy · ‎Mar 16 2018

Loving all the new changes. The favicon is actually probably my favorite! I don't know how many times I've closed out the community page thinking I was closing out a Meraki tab I'm not using anymore

Mr_IT_Guy · ‎Mar 13 2018

@wbenton, did you receive an error when trying to claim the products so you kept trying? I've had that happen to me before when attempting to claim products and my order number/serial number wouldn't work. Typically, I just work with my Meraki rep and this gets resolved.

Mr_IT_Guy · ‎Feb 22 2018

Thanks @RodrigoC! I'll be messaging you shortly.

Mr_IT_Guy · ‎Feb 22 2018

@CarolineS, @MerakiDave, @anyone at Meraki, Can you give some insight as to how Meraki support escalation works? I currently have a ticket that I was trying to get support help on this morning and was unsatisfied with how the tech (not the one originally assigned to the case) handled the issue. Essentially, the message was, "I don't see what's causing the issue so there's no issue" even though I was clearly able to reproduce the issue. When I asked the tech to escalate me up, he asked for my rationale. I responded with something along the lines of "While I make no offense to your skillset, I'm having an issue you are not seeing that maybe someone above you might". He then informed me that there is no real escalation process, which I know is not true. Ultimately it was an intense phone call that resulted in me being very unhappy and telling the tech I would call back to get a different technician before I hung up on him. I have had difficulty being escalated up before. It required calls from my Meraki rep and some e-mails being sent from our IT Director before I got to a Senior Technician. Other times, I was able to be escalated with no issue. Why is this a difficult request? I know I'm not the only person to have this happen to.

Mr_IT_Guy · ‎Feb 21 2018

We have had issues in the past where our offices complain about dropped connections and some packet loss. Using the uplink statistics in Security Appliance > Configure > Traffic shaping, I was able to put monitors on the various hops to 8.8.8.8. While the list is sometimes long in some places, doing this allows us to see the hops along the way. From here, we work with ISPs to remedy trouble spots in their network! Our employees are happy and our ISPs are happy.

Mr_IT_Guy · ‎Feb 21 2018

Noticed there is a small typo in a database article: In the table of contents, step 2 has both 2 and 3 listed making the remainder of the list be off by one number. Didn't know who to contact at Meraki about it, so I thought I'd post here since @CarolineS and @MerakiDave are so active.

Mr_IT_Guy · ‎Feb 15 2018

@The_Livingstone, if you go to Security appliance > Monitor > Appliance Status you can click on the Uplink tab. Under the WAN section, it shows the IP on the WAN and it'll have either (DHCP) or (Static) next to it.

Mr_IT_Guy · ‎Feb 14 2018

I probably should have been more specific. So when I'm trying to reach a remote device while on my network, I can access the MX device of a remote branch by using the Private IP address of the MX device. For instance, my local branch is 192.168.1.0/24. The local IP for the MX device is 192.168.1.1. My remote branch is 192.168.2.0/24, with 192.168.2.1 being the local IP for that MX. If I want to view the config page of either device, I simply type in the private IP.

Mr_IT_Guy · ‎Feb 14 2018

You can still access those remote configuration pages by going to the IP address of the MX device. I access my remote branches all the time.

Mr_IT_Guy · ‎Feb 14 2018

My favorite post has to be the one from @PhilipDAth and his Offline Dashboard Backup and Restore. Many thanks to everyone else liking my posts, especially you @FMCOM! "Funniest IT guy out here in the community" is probably the best accolade I could get!

Mr_IT_Guy · ‎Feb 14 2018

If you go to the IP address of the MX device (or type in setup.meraki.com), it will pull up the configuration page for the MX64. Click on the Configure tab and enter the admin credentials for that network. You should be able to now change WAN 1 and 2 to static.

Mr_IT_Guy · ‎Feb 1 2018

@DunJer622, First off, welcome to the forums and Meraki in General! One thing to keep in mind with the Security Appliances is the number of VPN tunnels that are connected to the device. The MX64/65 won't be able to handle as many tunnels as say an MX84 or above. Is there a central location that you will have all resources coming back to? Do you have a backup site? Do all your branches need to have direct connections to each other? Think about what you truly need in terms of your topology before you breakdown and buy a bigger MX device, but make sure you get a bit more than what you need. By this I mean that lets say you only are going to have 85 connections. I would spring for the MX100 (250 connections) vs the MX84 (100 connections). The reason for this... future growth. But that's just my $0.02

Mr_IT_Guy · ‎Jan 30 2018

We certainly do appreciate the adjustments as I'm sure they are making our lives easier without us realizing it 🙂 So I noticed that in this thread there is no title-when-reply-to-post but others they are smaller font and bold. Didn't it used to be a Greenish color? (I'm committed to finding the little adjustments that have been made). Also, do Message tags look different too? It used to be just the word, but now it's a little bubble, right?

Mr_IT_Guy · ‎Jan 29 2018

@BlakeRichardson, to be fair, @BradB did ask what kind of advanced training we as CMNO holders were looking for and only one person responded. He even explained how the different certifications worked. While I agree we should be able to take the Masters course, that is not the case right now; however, what we can do is leverage this forum and try to get more advanced training. @BradB - to answer your question 5 months later... the type of advanced training I'm looking would be similar to what is covered in the Meraki Masters training. Seeing as how CMNO and CMNA are essentially the same thing just aimed at different targets, you can make the customer version of Meraki Masters called Meraki Jedi. Just gotta get clear that with George Lucas!

Mr_IT_Guy · ‎Jan 26 2018

Is it that there's no more title when you reply to a post? Didn't that used to be a thing? Also, I noticed in the list of topics that if the post has a picture, there's an icon now. Is that new?

Mr_IT_Guy · ‎Jan 25 2018

I might be completely off base here, but on the home page it used to just say select a product to get started. Now I noticed that there is an other topics section under that. Before I would scroll down to click on Off the Stack.

Mr_IT_Guy · ‎Jan 24 2018

@PhilipDAth, I've had been testing with Meraki support for over a year before we found a version that kinda worked for us, but ultimately has failed after a new version of our software came out. We had even whitelisted the server and added additional rules and still nothing happened. When AMP was enabled, the file would begin to download, get to 74%, and then just stop. Nothing would be reported in Security Center and the only way we would know about the failure/block is by users calling in. As far as my issue is concerned, I believe it has more to do with the application we are downloading rather than AMP, but I feel that if I have a WHITELIST applied I should be able to bypass whatever algorithm is prompting the block.

Mr_IT_Guy · ‎Jan 23 2018

We've done a lot of testing with AMP at various levels of Beta and we run into this issue constantly with one of our important programs during upgrades. Disable for the upgrade.. re-enable afterwards is still the best solution we have even in the 14.xx series

Mr_IT_Guy · ‎Jan 17 2018

Congrats guys!!

Mr_IT_Guy · ‎Jan 3 2018

@CarolineS Thanks for your continued work on the community! We appreciate everything you do. Congrats to all the winners as well! You guys are all-stars, especially you @PhilipDAth. Finally, thanks to all of our forum members you aren't mentioned. Without you all, the community wouldn't be were it is today.

Mr_IT_Guy · ‎Jan 3 2018

@AdamS The MS425s are pretty nice!

Mr_IT_Guy · ‎Jan 2 2018

@MRCUR yeah, those are pretty nice sir!!

Mr_IT_Guy · ‎Jan 2 2018

@BHC_RESORTS, would you hate me more if they were dual MX600s? If so, then yes those are simply dual MX400s....

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