Doesn't it offer an option to use email MFA? Tell Lumen you need the Cisco order number. For me, they are usually a 9-digit number. Lumen needs to contact the internal department that places orders with Cisco to get this number. Also, when the order ships, an email is sent from notificationsapp_prd@cisco.com (have Lumen ordering look for this). Sometimes customers get these as well. This is an example of what I receive.
... View more
