I've only written custom workflows so far. We use them to proceduralise tasks that need to be repeated a lot. We did this to remove the "human factor" and make common tasks more repeatable. The last workflow I wrote was for replacing EOL kit. It backs up current settings (like address, name, notes, etc), removes the EOL device from the network and gives it a special name for tracking and rollback, adds the replacement device, and restores all the settings. Previously, one engineer would be scheduled to replace one EOL device at a time. Once this process was implemented, we increased that to 6 concurrent replacements. This allowed each engineer to complete 6x more of these tasks in the same amount of time. What was a 6-month rollout became a single-month rollout.
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