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About GavinMcMenemy
GavinMcMenemy
Building a reputation
Member since Oct 17, 2017
Oct 21 2021
Community Record
77
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8
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Jan 29 2019
12:58 AM
This was actually my 1st thought but we don't have that in place... I am still puzzled.
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Jan 28 2019
3:46 AM
1 Kudo
Hi, Our iphones are enrolled with DEP and we're using Systems Manager. I've had a user come to me today asking why her iphone has factory reset. I've logged into Systems Manager and I can't see an event listed which tells me that an erase device (or selective wipe) has been logged against the device. How do I find out why this iphone has been factory reset? It's a bit of a mystery to me and it was an awkward moment explaining that the data (esp. photos) on the device has been lost.
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Jan 14 2019
5:20 AM
This wasn't required in the past, this is the concern. I had to factory reset a device before the weekend to ensure that it picked up the profile correctly. In another though - that was user error. The device had been reset at some point and this person had put the wrong username in!
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Jan 10 2019
4:22 AM
Do you have access to RADIUS?
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Jan 10 2019
1:33 AM
Hi, We have all of our iphones enrolled to Systems manager and we're seeing some issues. If a user changes their password the mail client on the iphone is no longer able to pick up mail. In the past we would just push the mail profile to the phone. The user would see a popup asking for a password which they would enter and this would fix it. But this isn't happening now. If I check the mail app then I can see "account error Email Profile. Details ..." If I tap for details I get "Cannot get Mail The connection to the server failed." The phone DOES have a valid internet connection, CAN reach a DC and there are no issues with the account in AD. I have a couple of phones now where users are unable to pick up mail on the mail app on their phone. Does anyone know how we fix this?
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Jan 10 2019
1:24 AM
1 Kudo
No idea. I've asked around and no one seems to be able to provide an answer.
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Jan 10 2019
1:18 AM
Hi Philip, I have a supplementary question. My colleague has set this up for us. He's not in the office at the moment. How can I tell which machine is doing this work? I've found where the Domain Controllers are specified. I'm going to create a separate thread as I suspect my issue is different.
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Sep 28 2018
3:25 AM
Anyone got any thoughts on this? I won't be taking my phone abroad for a couple of weeks but if anyone can offer any advice on this I'd appreciate it.
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Sep 26 2018
3:22 AM
Update: I've just heard from the user. She's in Brussels and her phone is working as expected. Note that I toggled data roaming on by hand on this device. Looking at my phone today, it is managed by SM but the roaming features are still not toggling on or off. hm. There's not a lot of chat on here about this so I imagine we're missing something?
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Sep 26 2018
1:21 AM
Hi Blake, Yes, I can toggle it on by hand. I'll be taking my work phone on holiday in a couple of weeks and I have another user taking her phone abroad shortly who is helping test this out. I've been all over the documentation and it's not clear why we would be having this problem.
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Sep 25 2018
2:59 AM
Hi, We're using Systems Manager to control our iOS devices. These are iPhone SEs with ios 11.4 currently installed. We've been receiving complaints from our end users that, when abroad, they can't make calls or use Data. We've checked in with our carrier and international roaming is enabled. I have one of our iPhones in front of me. I note that Voice/Data roaming is currently switched off. In the systems manager page for the device I toggle this to on and wait. But roaming is not being switched on... Does anyone know what might cause this? Screen shot from the iPhone.
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iOS
Sep 21 2018
1:25 AM
I've had an email acknowledging the issue so hopefully things will start to happen.
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Sep 20 2018
1:22 AM
I did not know this. And in fact the I had assumed that the person listed here was just my sales contact from back (way back) when we purchased our MRs! Many thanks. He's getting an email from me!!
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Sep 19 2018
1:16 AM
I have a meraki account manager? I guess I should look into that.
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Sep 18 2018
2:39 AM
Have you asked your neighbours if any of them implemented a WIPS/WIDS? Something like Air Marshall can deauth your network if the admins have blacklisted your SSIDs. It would certainly cause Deauths to be a problem. We've had issues with this on our main site with this in the past. Have you had a walk around with a wireless scanner (get one for your smartphone) to see if you're accidentally using the same SSID as another office? Note: see the AM docs below for an explainer on what I mean https://documentation.meraki.com/MR/Monitoring_and_Reporting/Air_Marshal
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Sep 18 2018
2:21 AM
Hi All, Apologies: this is a bit of a rant. I standardised our network with Meraki equipment about a year ago. I replaced aging Dell PC switches and a slew of (rubbish) wireless APs. The network deployed smoothly and the equipment works fine. Simply put we were fans. But recently I've been asking "What am I paying for?" Meraki kit isn't cheap plus you have to license it. One of the sells to management was guaranteed good quality "Customer Service" but I'm not getting that from the support team at this point. We have an unusual problem.. I stayed late to make a trivial change to our corporate network. I had scheduled time with 3rd line support guys from our ISP, we were all well prepped and ready to go. However when we flipped the switch we discovered that our L3 switch was misbehaving. We had to abandon the project, after a few (after) hours of trial and error trying to get around it. I've raised a high priority ticket with support but I've not received more than a cursory email back ( and only couple of times after being chased). It's clear that the support engineer isn't reading the supplied information and isn't engaging with our ticket. I tried to call in but I was kept on hold for 30m and couldn't get through to any one. I do have other work to get on with. I asked my colleagues about their experience and they have all abandoned tickets because support was refusing to engage with them. This has meant a couple of projects have just muddled by and we probably with a sub optimal solutions. For all their faults Dell's enterprise support is all over their tickets and incredibly proactive if we have to speak to them. Same with Microsoft. Is my experience an outlier or has everyone been in this boat? btw. If this is in the wrong forum please move it.
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Sep 18 2018
1:59 AM
You're not using a wired connection at the same time are you? We see real issues with Macs that are on wifi and wired at the same time.
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Sep 14 2018
8:51 AM
Hi, I've been all over the documentation looking for an asnwer to this (simple?) question. I'm interested in seeing what logging our MR and MS devices generate. I go to Network > General > Syslog > Reporting > Syslog server and I see that one of the options is to set the role. One of the roles is "Windows Event Log". What does this do? Does this direct the devices to send to the IP address in Windows Event Log format? (a la WEF?) Apologies if this is daft question but as far as I can tell the docs just tell us we can define the IP and role. It doesn't actually tell me what the device will send.
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Sep 14 2018
6:21 AM
1 Kudo
Checked in with our guy today. Here's what happened here and it's not really a bug per se. For whatever reason the user's iphone factory resets. On boot it goes through it's normal setup process. The user enters the wrong credentials. This fails check in with SM. But the phone starts. User is now missing the SM setup we'd configured. He doesn't have adinistrative access so he can't make the changes he needs to get the profiles working on his phone. He reboots - the phone is stuck in this weird twilight state. What our guy did was change the associated account in SM from the wrong credentials to the correct one. He then pushes a new profile to the phone. This prompts the use for his password which he enters. At this point all of the pending config tasks execute. His phone is fine now.
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Sep 14 2018
1:50 AM
Hi Deviant I appreciated the advice and I'm quite happy to discuss the network we're proposing. I don't know what Meraki was like before its Cisco acquisition (we only had APs and never needed assistance) but as we've now standardised our infrastructure around Meraki kit we've needed more assistance from Meraki. But every time we've talked to them we've had to abandon the ticket and muddle through because we get very little interactive pleasant customer service.
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Sep 14 2018
1:34 AM
We've not had any support on this one. I believe we rebuilt the phone once we got it back into the office. So I am very curious to hear what you get back.
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Sep 13 2018
2:18 AM
That's interesting. We've had issues with one of our staff iphones which has gone through the same thing. I thought it was just his iphone. I'll ask my colleague what's been done with the phone in question.
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Sep 11 2018
5:48 AM
If I could perhaps also ask, how did you interconnect to the ISP. Did you assign the switchport access vlan 18 or did you trunk some VLAN's and native vlan 18? The latter. The idea was to trunk all VLANs to the router. This doesn't explain to me why the switch suddenly started advertising the gateway?? TBH: I'm having an issue with Meraki support. The reply I've had back is "You need to understand how the upstream router is going to work." The thing is, I DO understand. The router is going to listen on it's assigned IP address (10.120.18.7) and as I've outlined above it's expecting vlan tags to arrive via a trunk. On the switch port connected to the router, I set the port to be a trunk that accepts all expected VLANs from this network. Or am I missing something? Either way I've now exchanged 2 emails with support where I've sent them pictures of the setup and explained what I was expecting to do. But they're not helping. I don't know if anyone from Meraki support monitors this forum but I'm not getting the support I expect for this quite expensive kit. My colleague has separate issues with SM and essentially gave up trying to get support from Meraki. I hope I'm not getting more of the same treatment. I couldn't get hold of anyone on the phone yesterday. /rant.
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