Setup: all Meraki switches connected to a Juniper SRX1500 managed gateway by Comcast (Fiber 2 Gbps). 110 MV cameras connected to the switches, all PoE. Also 43 MR APs throughout. Struggle: when I try to view historical video (whether 1 hour back or 1 day or 1 week), almost always (but not always), I get the waiting dial and cannot display the video. Sometimes it shows the green checkmark, sometimes not. Accessing from a wired laptop on the LAN. Viewing live video always works (live/now/present time). If I use the iOS App, it works fine every time. If I connect remotely (from home or a non-Meraki WiFi), it works fine every time. Happens on Safari on Mac, Chrome on Windows, Firefox on Windows. Firmware up-to-date. I've opened multiple cases with support, but we haven't been able to find a solution. It always works OK for support because they are accessing remotely. It happens on any camera, on any laptop on our LAN. Sometimes it works, but I would say 90% of the time it doesn't. I'm approaching high level of frustration with management and those who need to see historical video. I keep asking for patience and use workarounds (iOS or non-Meraki WiFi), but obviously these are not ideal and need to find a solution. Most frustrating is that sometimes it works OK (but very rarely, almost never). Any tips on how to troubleshoot next?
... View more