Licenses will be auto renewed. check out this link https://trainingevangelism.zendesk.com/hc/en-us/articles/360014840598-CMNA-Refresh ...if you fullfill the requirements: **CMNA Refresh License Requirements: **Your Dashboard Organization needs to be compliant, so all devices need to be licensed. The licensing also needs to be active and not expired. Compliant Organizations are those which have a CMNA promo license key applied, have 12 or fewer applied licenses and have active/current licensing. The program will not renew non-compliant Orgs, or those that are partially licensed or expired. To contact promorenewals@meraki.com. is certainly the right thing to do...maybe needs some time till they answer. If all this does not help...I would contact my sales rep of Meraki. hope it helps roger
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