Wireless client doesn't connect

Ads321
Conversationalist

Wireless client doesn't connect

Hello all,

 

We have a user on the network that is unable to connect to WiFi.

When testing on external networks, it connects normally.

 

I checked the events and found the client fails many times during association, but then I have some events that he successfully connected for a few seconds.

 

Does someone has any suggestions to troubleshoot this issue related to error code 43?

 

Thank you in advance.

 

Ads321_0-1681940729279.png

 

 

Ads321_1-1681940642687.png

 

 

2 Replies 2
alemabrahao
Kind of a big deal
Kind of a big deal

Do you have 802.11r and 802.11w enable? If yes try disabling it.

I am not a Cisco Meraki employee. My suggestions are based on documentation of Meraki best practices and day-to-day experience.

Please, if this post was useful, leave your kudos and mark it as solved.
PhilipDAth
Kind of a big deal
Kind of a big deal

Yep, it looks like the device might be brain-dead and not support 802.11v.  You could try seeing if that device has any firmware updates first.

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