Wireless Meeting room display (Joan6) unable to connect to Guest SSID

[This2shallpass]

Hi, 

This Wireless meeting room device cannot connect to the Meraki Guest SSID network. The only change that was done - switch the client IP assignment from Local LAN to Meraki DHCP on Guest SSID. Tried connecting the Device to hotspot & it connects so no issues with the Room display device.

Not sure if any changes are to be made in the below settings

[alemabrahao]

It's a click. Is it possible to open the page on these devices to click the button?

[This2shallpass]

I guess it doesn't support that. is this because of the splash page sign on ?

[alemabrahao]

Probably yes.

[This2shallpass]

Thanks! Will try changing the setting "allow non http traffic prior to sign on"  & check.
However, this device is connecting to guest SSID & disabling the option will allow direct Internet access to guest machines. Any suggestions what can be done ?

[alemabrahao]

Won't an SSID with WPA2 + PSK solve your problem?

[This2shallpass]

Tried creating one with similar setting but the device disconnects after 40-50 secs which is weird. i will try to change the  add additional DNS server as well. 

[ww]

You can whitelist the device/bypass the splash page 

[alemabrahao]

I totally forgot about that option.

[This2shallpass]

i will try doing that

[This2shallpass]

Tried Whitelisting with a Group profile too .. Doesn't seem to connect

[UKDanJones]

Why have a splash page at all? 

The other thing I’ve done with these room displays is create a hidden 2.4 GHz only SSID. That worked well

[This2shallpass]

Could you share the config settings pls

[DarrenOC]

Hi @This2shallpass you'll need to amend or create a new Radio Profile to assign to the new SSID.

Wireless > Configure > Radio Settings.

Change to Enable 2.4 Ghz only and then apply that profile to your SSID.

[This2shallpass]

Thanks Darren, so these devices are connected to Guest SSID. Will enabling 2.4GHz band only create any issue for guest user internet access. ?

[DarrenOC]

Hi @This2shallpass - I would leave your existing SSID's alone and as mentioned previously create a new SSID for the devices in question to use 2.4GHz only.

[This2shallpass]

Also the RF settings page has a lot of other options. Do i need to select or change anything specific.

The Device connects for a few seconds & then disconnects

[DarrenOC]

Copy one of your existing Radio profiles and just enable use 2.4GHz only.

[This2shallpass]

There is none & i am new to this part. Apologies!

[DarrenOC]

hi @This2shallpass - make a copy of your existing Guest SSID and we'll use that for testing purposes.  Once you've made a copy maybe rename to MeetingRm_Wless or something applicable to your use case.

Now we have a separate SSID for testing purposes and this won't affect your existing network.

Go back to Radio Settings and copy one of the existing RF Profiles - by default they'll be one called Basic Indoor Profile or Basic Outdoor Profile.

Are you able to get that far?

[This2shallpass]

Yes Darren, completed this this part.

In the RF profiles went with Per SSID selection & selected target SSID to 2.4 GHz

[DarrenOC]

excellent - so are the devices now connecting at 2.4ghz and stable?

[This2shallpass]

So, unfortunately no one is available at site to help with forgetting the old SSID on the device  & connecting to the newly configured one. I will have an update hopefully on Monday. Lets hope that the device gets connected & is stable. Thanks for helping me out this far. Appreciate it.

[This2shallpass]

Tried connecting to the newly configured SSID but not luck.. The device is getting the IP address.. No idea why it isn't connecting to Internet.

[TBHPTL · Accepted solution]

WiFi is Layer 2... so If you are getting an IP.... it isn't the WiFi.... you are being blocked by a firewall somewhere..

[This2shallpass]

i am suspecting that now. Need to get in touch with the team managing the FW

[This2shallpass]

The issue was with the device certificate & it also needed persistent TCP connection to their Server which was somehow blocked by the FW. This is rectified now. 

Thank you!

[UKDanJones]

@This2shallpass - you may have too many SSIDs too… ideally you’d top out at 3 per band. It might just be that the 2.4 GHz band is too congested. 

[This2shallpass]

Yes, that is also one of the issue which is creating intermittent issues. Thank you for the guidance & help

[This2shallpass]

Thank you all for the guidance & suggestions & helping me with this issue.

In this process of tshoot i learned Meraki best practice implementation. 

[DarrenOC]

No problem @This2shallpass

we’re happy to help and share our experiences and knowledge