[Video] Meraki Health - Onboarding and Performance

[SandroZ]

"Wireless not working, please fix" is the highest level of information you get when a user report an issue? 😐

Dealing with Wi-Fi support ticket is a recurring nightmare? 👻

Did you just came back from your lunch break and your inbox is full of users messages unable to connect to the network? 😱

Worry no more, Meraki Health is here to help!

Take a look at how Onboarding and Performance metrics can help you identifying and isolating a Wi-Fi issue.

Video courtesy of #merakiminute

🗒 read more about Onboarding and Performance Metrics

Learn how to configure alerts for wireless client connectivity issues and leverage Smart Threshold to reduce false positive

Video courtesy of #merakiminute

🗒‌‌ read more about Meraki Health alerts

ℹ️Please note that smart threshold alerts are still in beta, and as such, they are not available on networks by default. This feature can be enabled by contacting your Sales/Account team and requesting the feature for your networks. 

[MarcP]

Very good, thanks for letting us know. Instantly added the columns. 🙂

But don´t know what to think about the music... 😯

Can someone explain why its not showing data at all APs? 

[SandroZ]

Hi @MarcP 

you can go deeper and check onboarding and performance also on the single AP (or client) to better understand the reason behind the reported score

Cheers

Sandro

[Inderdeep]

@SandroZ : Thanks for sharing this video 🙂 

Regards
Inderdeep Singh

[AutomationDude]

Awesome feature!
Next step is to integrate with the ticketing system and then use the ML from the health app to solve the problem before it becomes a ticket 😋

[Dunky]

I enabled the alerts on bad signal quality:

and get an email:

How do I identify which clients actually have the problem?

Thanks

[morrissel311]

Hi there! I'm a newbie here! such a cool website ..

[Dunky]

Based on the lack of response I guess you cannot.

Not much use having an alert saying 5 clients are affected but not telling you which ones.