Reasons why a license can be invalidated

[RMR]

Hi, 

how are you? Do you know reasons why a particular license key can be invalidated? 

we dor eceive the message from the dashboard that the license cannot be used because it has been invalidated.

Thanks,

Raquel

[EJN · Accepted solution]

A common reason is that the license was replaced with a new one. Have you reached out to your account manager or support to inquire?

[RMR]

Thanks a lot for your answer EJN. It has been really helpfull.

BR

Raquel

[PhilipDAth]

If the licence was replaced via the dashboard you can check the change log under Organization.  It will give you the old and the new replacement licence number.

[RMR]

Thanks PhilipDath 🙂