Printer & other 2.4GHz required devices connecting issues to MR42

[cisco100]

Hello,

we have a printer (2.4GHz required) that can't connect to MR42. no firewall rules. below is the summary of settings. on the printer forum, people uncheck uncheck 20/40MHz Coexistence and it works out. Per Meraki support, there is no 20/40 spectrum under 2.4GHz. What else can we try out here please? Thank you.

[RaphaelL]

Hi ,

Can you share the rest of the SSID config ? 

Is 802.11W enabled ? 

[cisco100]

Hi,

Yes. Please see below.

[ww]

Did you check the logging for errors?

Could you try without 802.11 w/r

Could you try without band steering

[cisco100]

where to check logging for errors?

how to check out 802.11 w/r?

it is already without band steering..

[ww]

Network wide > event log > for access points

And

Wireless > health > select ssid for printer

Ssid settings:

[cisco100]

Network wide > event log > for access points  no logs for the specific device 

And  

Wireless > health > select ssid for printer   shows blank

Ssid settings: we don't have 802.11r/w separated options, only 802.11w is available. 

[cisco100]

Disabled 802.11w and the printer shows connection successfully but when testing it. it says “failed to connect to the router".. now it shows IP and MAC. Should i add them to the router setting? if so, where it at?...

[cisco100]

It looks like the ssid still talks to the 802.11 but can't see where 802.11r is...

[cisco100]

Below is the connection log. What else can we try?

[ww]

I think wifi works. But it Looks like a dhcp server or client issue now.

[cisco100]

How to fix it please?