Need Cisco WAP Serial Number on an already mounted device

[Dennyh]

I'm told I need to provide the WAP serial number in order for the WAP to be claimed and activated in Meraki.

Problem is, it's already mounted 15 feet high and was done so years ago when my predecessor forgot to complete the install.

Is there a way to get this info without climbing up and removing the device? It was never correctly installed so Meraki only has the MAC and IP. And we no longer have any ordering records.  Trying to avoid a costly dispatch to get this info.

[Mloraditch]

Presuming you mean Meraki only has the mac and IP from seeing what switch port it's on, then yes, you will need to get up there and look at the device.

[marce1000]

  - @Dennyh    If it's connected to a cisco switch try : show cdp neighbor detail
                          on the switch, look at info for the port the access point is connected to.
                                 That could include the serial number of the access point

  M.

[DarrenOC]

Hi @marce1000 - good idea/thinking but this won’t return the device serial.  Only MAC address and hostnames would be returned 

[rhbirkelund]

Any chance it's already claimed in the inventory, but just not assigned a network? In that case, the mac address would suffice. 

[Dennyh]

I'm told it has yet to be claimed.  A predecessor of mine install the WAPs and had them connected to a Switch and Port, but must've assumed it was plug & play because he never contacted out Operations team to clin and activate them.  I only found them when digging through all of the switches and ports for another project.  The 2 WAP's in question weren't found on the main Wireless > Access points list.  

Would Cisco not have historical records linked to the WAP's mac address?

[alemabrahao]

I believe it will be easier to physically verify the access point.

[rhbirkelund]

You probably have to dig through old Sales Orders, and look them up in CCW-R.

At this stage, I think your best option is to bite the cost and physically get up to the AP, or accept that you have two "spare APs" mounted somewhere unreachable. 

[PhilipDAth]

Do you by chance have any APs in your inventory that are not in a network (because all of the APs were claimed at the same time)?

If so, try adding them all to a dummy network, wait 30 minutes, and see if any of them light up.

If a couple come online, use the "Blink LEDS" feature to narrow down which one it is.