MR36 AP- Error message

[kishan]

I have placed 2 AP at site which is bounded to the template. It is working fine but sometimes its dropped from the internet. 

error message: Connection to the Cisco Meraki Cloud is using the backup Cloud connection.

[kishan]

when I click on Firewall configuration page, it shows me default rules of Meraki which I have configured already but still showing same error

[ww]

Only one ap has this message or both?

[kishan]

Both of them, there is second site as well have 2 APs so total 4 APs

Thanks

[ww]

Do you have a firewall somewhere that allowed the meraki ip + port 7351?

If possible check that fw logging what happens to the session

[kishan]

@ww yes I have allowed any-any to all destination IP for port 7351, and nothing captured in logs regarding this.

[Inderdeep · Accepted solution]

@kishan : Important to see this article, As @ww said about port 7351,Have a look

https://documentation.meraki.com/General_Administration/Other_Topics/Upstream_Firewall_Rules_for_Clo...

[kishan]

I have configured these rules.