Customer does not connect to SSID PSK WPA2 authentication

[Pelegrini]

Hi, everyone.

So, I have a client who does not connect to any SSID with PSK WPA2 configured, the message on his device is ready connected without internet, but when I leave authentication open it connects normally, has anyone faced this issue?

Xiome 8 lite device, latest version of Android.

If anyone has something similar, please share it.

Thank you very much.

[KarstenI]

Your failure description is inconsistent. But based on your post I assume that it is connected but any of the next needed steps are not working.

Wireless Health in the dashboard can give you some hints. Look especially at: DHCP and DNS.

[Pelegrini]

Hi, Karstenl how are you?

The device's behavior is strange, I created an open SSID with the same vlan as the SSID with PSK, I think it's not a dhcp problem, but I'm suspicious that the problem is on the customer's device, android is on version 12, and It was the last update it had.

Thanks.

[ww]

Xiaomi 8 lite with android 15? Is he using a custom rom with bad wifi support maybe?

[Pelegrini]

Hello, WW.

android is on version 12.

I just asked him to enable developer mode, to try to connect to the network, but without success, I suspect it's a problem with the device, I've already asked him to perform a network and factory reset, but to no avail, only this client has the problem = /

[ww]

Do you have 802.11r and w disabled?

[PhilipDAth · Accepted solution]

This is my bet.  One of these two it is not compatible with.

[Pelegrini]

Hi, so I created a login on the GUEST network for him to log in via the portal and that was it.

I've already closed the case.

But thanks for everyone's help.