Connectivity Issues on Android 10 Devices

[A_Vijay]

Hi Team,

We tried to connect the Realme 2 Pro device to the Meraki wireless network by using Wi-Fi. The mobile device has Android 10.

The device is not able to connect the Wi-Fi network. Whenever we try to connect, it gives the "Access Denied" error.

Does Meraki support Android 10?

If so, could you guide me on how to connect the device to the network?

[Shubh3738]

Yes, Meraki does support Android 10 devices1. However, the “Access Denied” error you’re encountering could be due to some reasons.

Check the Wireless Connection logs for any specific error messages or details that might indicate why the connection is being denied.

[PhilipDAth]

How are you authenticating devices to your WiFi?  Preshared key?  Certificate?  Something else?

[A_Vijay]

Preshared key