Connection internet not function on smartphones

Solved
akrammeraki
Getting noticed

Connection internet not function on smartphones

Hello all,

 

Could you help me , i have a  APs  MR42 Current version: MR 27.1 , i can connect in the internet by windows through authentication AD  work fine when if i  would to connect by smarthphones it not be work . 

Could you help me to fix this issue ?

 

Best regards

 

 

1 Accepted Solution
akrammeraki
Getting noticed

The problem is resolve after , reset network by smartphones and reoconnect 

View solution in original post

7 Replies 7
cmr
Kind of a big deal
Kind of a big deal

The smartphone doesn't know about AD and vice-versa unless you have set it up.  We use separate SSIDs for AD devices Vs employee/customer non-AD (usually smartphone) devices.

If my answer solves your problem please click Accept as Solution so others can benefit from it.
akrammeraki
Getting noticed

thank you for your return, before it work fine but after 2 month , and after check i see in the datashboard the smaprthone remember the latest connection by another AP .

akrammeraki
Getting noticed

i for more details i would share with you the event log:

 

akrammeraki_1-1591178977502.png

 

akrammeraki_0-1591178967104.png

Best regards 

PhilipDAth
Kind of a big deal
Kind of a big deal

What "happens" when it doesn't work?  What does the user see?

akrammeraki
Getting noticed

by windows it connected fine , but on smartphone no display anything , after cheik in the datashboard , i see the smartphone remember the last connection before 2 month with another AP .

 

akrammeraki
Getting noticed

for more details i would share with you the evnt log :

 

akrammeraki_0-1591178873399.png

akrammeraki_1-1591178881775.png

Best regards 

 

akrammeraki
Getting noticed

The problem is resolve after , reset network by smartphones and reoconnect 

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