Hi,
I have a problem. I have a MR44 in my Dashboard that is connected to a switch. I can´t see the serial number and I don´t have the ordernumber either.
Can Meraki find the serialnumber if we have the MAC adress ?
The MR is mounted at the ceiling very high up so I have a problem to get to the MR to check te serialnumber.
Best
Lena
If you have it in your Dashboard, you can find it in your inventory. If it is not assigned to a network, you can filter by "Unused".
The problem is that it has never been claimed into the Dashboard, so I can´t find it in the inventory. I just see that it´s connected to my switch. And the accesspoint is mounted high up in the ceileing so I can´t look fpr the serialnumber.
Can you find the order number from the email?
Mail Subject: Your Meraki order has shipped
No I don´t have any mail. I have purchased it from a reseller.
Hello Lena,
Please open a support case. We should be able to find out the SN from the MAC address.
Regards,
Pablo
Ok, Thank you I will do that
Best
Lena