Alerts - Disabled but still alerting

[pjc]

How is that I have disabled the alerts below in the new Alerts Configuration, but I still get these alerts (ethernet uplink speed degraded and low power mode) every day for various AP's across my networks (and after I have dismissed them too) ?

Thanks

[RWelch]

I have a OPEN support case for an alert related issue that remains unresolved.

My ticket indicates:
It is unexcepted and our development team is working on a fix for the issue. Once I receive any updates from them, I will communicate it to you.

Suggest you open a support ticket so it can be looked into and possibly resolved.  I'm sure we are not the only ones with the alert related issue.

[Ryan_Miles]

Getting alerted via email, webhook, both or you mean the alerts are just listed in dashboard under the alerts page or elsewhere?

[RWelch]

For me, sms and email alerts continued even after removing them for a particular alert notification.  I am not sure about @pjc situation.

[Ryan_Miles]

SMS isn't an option on that page?

[RWelch]

Hummm….i guess it was email only then.  It’s been several months ago so I’ll go back and look.

[Ryan_Miles]

Just trying to make sure we're talking about the same alerts. The one mentioned by @pjc is the new Org level alerts page. When you hover on the info bubble in the status column it mentions email and webhook. That doesn't mean (as far I as understand - I could be wrong) that alerts wouldn't still be shown on the Org alerts page.

[RWelch]

Apologize, my alert was configured on the network-wide alert page, different issue, sorry.