I've been getting some complaints from some users about slow network performance on our wireless network. I've run a throughput test and it's great, no problems there. I pinged the clients from the access point and I'm seeing ping times en excess of 200ms. Other clients on the same AP are getting 3ms ping response. The clients that are slow are relatively new equipment (a MS Surface and an iPad Pro). Signal strength is high (52db). The fact that I can ping others on that AP with good results says it's a client issue and not a wireless issue. Is there anything I can do to help them?
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The network is set for Dual band operation with Band Steering and the minimum bit rate is set to 1. This is for our staff Vlan and used across two offices. Is there a way to tell if a client connected at 2.4 or at 5GHz? This particular client(s) are in a small office with a printer, the AP, and 2 to 3 users. Because they are well isolated, I could make a quick test network that is 5GHz only and see if that helps.
I'll check in with them about the drivers too.
We ditched 2.4Ghz last year as there is just fair to much interference on that frequency from neighbouring properties. Since we stopped using it most of our problems have gone.