Reasons why a license can be invalidated

SOLVED
RMR
Conversationalist

Reasons why a license can be invalidated

Hi, 

how are you? Do you know reasons why a particular license key can be invalidated? 

we dor eceive the message from the dashboard that the license cannot be used because it has been invalidated.

Thanks,

Raquel

 

1 ACCEPTED SOLUTION
EJN
A model citizen

A common reason is that the license was replaced with a new one. Have you reached out to your account manager or support to inquire?

Esteban J Nunez
School and Church
K-12 Education

View solution in original post

4 REPLIES 4
EJN
A model citizen

A common reason is that the license was replaced with a new one. Have you reached out to your account manager or support to inquire?

Esteban J Nunez
School and Church
K-12 Education
RMR
Conversationalist

Thanks a lot for your answer EJN. It has been really helpfull.

BR

Raquel

PhilipDAth
Kind of a big deal
Kind of a big deal

If the licence was replaced via the dashboard you can check the change log under Organization.  It will give you the old and the new replacement licence number.

RMR
Conversationalist

Thanks PhilipDath 🙂

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