AP Offline

[Gabriel_Costa]

Olá! Temos um AP que parou de funcionar de repente, tentei trocar o patch cord, tentei trocar a porta swt, resetei, mas não funciona. No momento, ele está piscando LEDs coloridas, mas às vezes fica verde estático e depois laranja estático, só para repetir o mesmo processo várias vezes. Também li online que ele pode estar instalando alguma atualização e disse para deixar por 30 minutos a 1 hora, mas já se passaram mais de 4 horas e nada acontece. Preciso muito de ajuda, por favor.

Agradeço quem tiver alguma dica!

[rwiesmann]

try to do a factory reset of the ap an check if this helps.

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa...

[Gabriel_Costa]

I did, a few times, but didn't work

[rwiesmann]

Well, if you also followed the other points of the other community fellows, i would proceed to open a support case with meraki.

[Mloraditch]

Does the connected switch port show that it's gotten an IP? Are you able to ping to it or access the local status page? Do the ports you are using provide dhcp and internet if you test with a laptop or other device?

https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

Have you tried to factory reset it? If not I would do that and see if it comes online in anyway. It may have died and a quick call to support should get you an RMA as long as it's an actively supported model.

[Gabriel_Costa]

Does the connected switch port show that it's gotten an IP? No

Are you able to ping to it or access the local status page? No

Do the ports you are using provide dhcp and internet if you test with a laptop or other device? yes

Have you tried to factory reset it? Yes, but didn't work

[RWelch]

Basic Access Point Troubleshooting 

[AlexL1]

Hi Gabriel_Costa,

A warm welcome to Meraki Community 🙂

To summarize all great posts mentioned above 🙂

It depends on the AP model, in most cases the colors meaning are as follows - 

https://documentation.meraki.com/MR/MR_Installation_Guides:

• Rainbow - AP is initializing/scanning - in other words trying to connect to Meraki Cloud
• Blinking Blue - AP is upgrading
• Green - AP in Gateway mode with no clients
• Blue - AP in Gateway mode with clients
• Blinking Orange - AP can't find uplink

Next best troubleshooting steps:

STEP 1 - Connect a PC to a known working switchport with a brand new cable with Wireshark installed:

• Start the Wireshark packet capture on the PC
• Is the switchport LED color light green?
• Did the PC receive an IP address successfully?
• Can the PC ping it's own Gateway?
• Can the PC ping 8.8.8.8 and browse to the Internet?

If the answers are "Yes" on all questions above, continue with the next steps.

If any of the answers is "No", please check the switchport configurations (trunk/access mode, VLANs etc.), or why the PC can't receive an IP address or ping 8.8.8.8 upstream etc.

STEP 2 - Please, connect to the Device Local Status Page - https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...

1) What does the "Connection" tab shows under the rows:

• Ethernet - It should show "The access point is directly connected to a local network. IP address XXX.XXX.XXX.XXX"
• Internet -  It should show "The access point is connected to the Internet"
• Cisco Meraki Cloud - It should show "The access point is successfully connected to the Cisco Meraki cloud.

2) Download the Support Data Bundle (SDB) and send it if necessary

3) Perform a factory reset on the AP by inserting a paper clip for at least 35 seconds.

4) If the issue continue, please create a case with Meraki Support Team for further investigation with the above information ^

Please, find the documentation of how to download the Support Bundle File- https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Out-of-Band_Log_Fe...

If you have any questions, please don't hesitate to contact us.

[Gabriel_Costa · Accepted solution]

Hey guys, I appreciate your but I found out that the problem was the DHCP server, someone changed the gateway, but we took a long time to realize because all the other APs were working, until theyr leas time expired.

Thanks again!