Switch Unreachable for 3 month

[yvette10]

Dear all,

I have put some IP in vlan 1 on my Switchs and after I have change Switch vlan to vlan 5, so 3 of my switch are joined the new vlan but 2 of them were block in the previous vlan. Please how to erase a cloud configuration on a Switch and put a new configuration on the cloud? I have remove the switch from the cloud, reset it and reput in the cloud but the issue still persist.

Please someone can help me?

[alemabrahao]

https://documentation.meraki.com/General_Administration/Support/Resetting_Cisco_Meraki_Devices_to_Fa...

[yvette10]

Thank you @alemabrahao. I had already try this way but I could retry it 

[ww]

Check the local status page for the status or to confgure the management ip.

If dhcp does not work, maybe try a static ip. https://documentation.meraki.com/General_Administration/Tools_and_Troubleshooting/Using_the_Cisco_Me...