Service for Meraki Switch

[Sabrina1]

Hello Together,

I have the following issue: I created an offer for a client for several Meraki Switches. Now the client is asking for an 8x5x4 Service for those. I cannot find an SKU for this service level. Is such a service available for Meraki Switches? if so what is the correct SKU or can you send me the link to the information regarding this?

Thank you in advance.

Best

Sabrina

[KRobert]

Hi @Sabrina1,

Meraki offers 24x7 on-call support 365 days a year for all of their equipment. This comes with the purchase of your MS license you purchase with the switches. Their RMA turnaround time is pretty quick as well. Sometimes less than 24hours.
https://meraki.cisco.com/support/

[rhbirkelund]

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@KRobert wrote:
 Their RMA turnaround time is pretty quick as well. Sometimes less than 24hours.
https://meraki.cisco.com/support/

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Just bear in mind, that according to terms, there may be up to 5 business days, from receiving the defective unit..

[KRobert]

Thanks @rhbirkelund! I do keep that in mind and when I order, if possible, I always stick with at least an n+1 or n+2 rule. Redundancy is key, no matter the support or vendor.

[Sabrina1]

Hello KRobert,

Thank you fo rthe ifnormation. I have been informed that there are other possibilities to order an additional partner service for Meraki products. Do you know anything about this?

[rhbirkelund]

I think that is a certain Cisco service/subscription. I think it's called Smart Net, but don't hold me to it.

[rwiesmann]

Check out this link about Meraki Now and advance HW replacement.

https://meraki.cisco.com/product-collateral/meraki-now-at-a-glance/?file

hope it helpd

rgds

roger

[BrandonS]

Are you building the estimate in CCW?  You should see all the options under the item "select service/subscription" selection.  It looks like this, for example:

Keep in mind, these are an optional addition to the required subscription that already included 24x7 support and RMA.

[Bruce]

As @KRobert states your customer will have 24x7 access to support. If you are looking to uplift the Advance replacement on the hardware then you need to look at Meraki Now. The Meraki Now service summary is here, https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/meraki-rma-on... and it does mention 8x5x4, but in my experience this isn’t widely available. In addition, if you read the fine print (RMA requests need to reach the local depot by 1pm), it’s barely worth it - you’re better off going with 24x7x4.

If you want to check the available RMA services you can always check in the Cisco Service Finder tool, https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf.

To be honest, if the customer has more than a couple of devices that are the same model they may well be better off self-sparing (obviously dependent on the price of the devices). This often works out as cheap, especially over a few years and can result in a speedier result. Then you just use the leisurely warranty RMA service.

A spare device doesn’t need a license if you don’t add it to a network. Best practice is to have a separate organisation for spare devices, with no licenses, and assign the device to a network in that organisation - the spare organisation will go into license error (which doesn’t matter), but no-one will be able to ‘accidentally’ claim the device (which they can if it just sits in your inventory without being assigned to a network).