Service for Meraki Switch

Sabrina1
Just browsing

Service for Meraki Switch

Hello Together,

 

I have the following issue: I created an offer for a client for several Meraki Switches. Now the client is asking for an 8x5x4 Service for those. I cannot find an SKU for this service level. Is such a service available for Meraki Switches? if so what is the correct SKU or can you send me the link to the information regarding this?

 

Thank you in advance.

 

Best


Sabrina

9 REPLIES 9
KRobert
Head in the Cloud

Re: Service for Meraki Switch

Hi @Sabrina1,

Meraki offers 24x7 on-call support 365 days a year for all of their equipment. This comes with the purchase of your MS license you purchase with the switches. Their RMA turnaround time is pretty quick as well. Sometimes less than 24hours.
https://meraki.cisco.com/support/
CMNO, CCNA R+S
rbnielsen
Head in the Cloud

Re: Service for Meraki Switch


@KRobert wrote:
 Their RMA turnaround time is pretty quick as well. Sometimes less than 24hours.
https://meraki.cisco.com/support/

Just bear in mind, that according to terms, there may be up to 5 business days, from receiving the defective unit..

KRobert
Head in the Cloud

Re: Service for Meraki Switch

Thanks @rbnielsen! I do keep that in mind and when I order, if possible, I always stick with at least an n+1 or n+2 rule. Redundancy is key, no matter the support or vendor.

CMNO, CCNA R+S
Sabrina1
Just browsing

Re: Service for Meraki Switch

Hello KRobert,

 

Thank you fo rthe ifnormation. I have been informed that there are other possibilities to order an additional partner service for Meraki products. Do you know anything about this?

rbnielsen
Head in the Cloud

Re: Service for Meraki Switch

I think that is a certain Cisco service/subscription. I think it's called Smart Net, but don't hold me to it.
Bruce
Kind of a big deal

Re: Service for Meraki Switch

As @KRobert states your customer will have 24x7 access to support. If you are looking to uplift the Advance replacement on the hardware then you need to look at Meraki Now. The Meraki Now service summary is here, https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/meraki-rma-on... and it does mention 8x5x4, but in my experience this isn’t widely available. In addition, if you read the fine print (RMA requests need to reach the local depot by 1pm), it’s barely worth it - you’re better off going with 24x7x4.

 

If you want to check the available RMA services you can always check in the Cisco Service Finder tool, https://connectthedots.cisco.com/connectdots/serviceWarrantyFinderRequest?fl=sf.

 

To be honest, if the customer has more than a couple of devices that are the same model they may well be better off self-sparing (obviously dependent on the price of the devices). This often works out as cheap, especially over a few years and can result in a speedier result. Then you just use the leisurely warranty RMA service.

 

A spare device doesn’t need a license if you don’t add it to a network. Best practice is to have a separate organisation for spare devices, with no licenses, and assign the device to a network in that organisation - the spare organisation will go into license error (which doesn’t matter), but no-one will be able to ‘accidentally’ claim the device (which they can if it just sits in your inventory without being assigned to a network).

rwiesmann
Building a reputation

Re: Service for Meraki Switch

Check out this link about Meraki Now and advance HW replacement.

https://meraki.cisco.com/product-collateral/meraki-now-at-a-glance/?file

hope it helpd

rgds

roger

BrandonS
Kind of a big deal

Re: Service for Meraki Switch

Are you building the estimate in CCW?  You should see all the options under the item "select service/subscription" selection.  It looks like this, for example:

 

Screen Shot 2021-04-15 at 10.23.43 AM.png

 

Keep in mind, these are an optional addition to the required subscription that already included 24x7 support and RMA.

Inderdeep
Head in the Cloud

Re: Service for Meraki Switch

i saw most of the customer opt for 8X5XNBD while 24X7X4 is double the price for single unit.

Regards
Inderdeep Singh
www.thenetworkdna.com
Welcome to the Meraki Community!
To start contributing, simply sign in with your Cisco account. If you don't yet have a Cisco account, you can sign up.