Hi Phil
 
UK based, as is the customer i'm looking to help in this situation.
 
Although i believe there is a little confusion on the customers behalf since i've logged this, i have the MS120-8LP at home at have explained that this wouldn't normally be racked on a wall in their environment anyway.  They normally just place it in a small cabinet without the need to rack, so not sure i have a problem anyway more really.
 
Happy to have any further feedback though.
 
Thanks Phil