Meraki Switch

Motswahole
Conversationalist

Meraki Switch

Hi guys 

 

I have an issue with 1 of my switches, last week I did a firmware upgrade now my switch can't fetch configurations from Meraki cloud.

 

can you guys help 

 

Thank you

6 Replies 6
DarrenOC
Kind of a big deal
Kind of a big deal

Hi @Motswahole is the device registered to the cloud at all?  Are all ports/IP's open on your firewall to allow cloud comms?

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
Motswahole
Conversationalist

Yes, but the issue started after firmware upgrade 

KarstenI
Kind of a big deal
Kind of a big deal

In a situation like this, I would directly open a support ticket to do some live troubleshooting.

DarrenOC
Kind of a big deal
Kind of a big deal

@Motswahole , as mentioned below open a case with Meraki support to either t/shoot or rollback.

Darren OConnor | doconnor@resalire.co.uk
https://www.linkedin.com/in/darrenoconnor/

I'm not an employee of Cisco/Meraki. My posts are based on Meraki best practice and what has worked for me in the field.
Dunky
Head in the Cloud

Have you tried rolling back the upgrade to confirm it was definitely the upgrade that broke it?

PhilipDAth
Kind of a big deal
Kind of a big deal

You need Meraki support to fix that.  It doesn't take long usually.

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